BMW

rc14 

on DealerRater

13 years ago

James Matus is the most honest and ethical service advisor, I have ever dealt with. Not only do I believe this to be a true reflection of his character, I also view this as a reflection of how Knauz chooses to do business. Coming off of a horrendous service experience at Fields BMW in Northfield, where they manufactured problems regarding my vehicle that were nonexistent, my experience with James at Knauz, was like a breath of fresh air. After being told by the service manager at Fields, that the quiet ticking noise I was he... read more

wowandzen 

on DealerRater

15 years ago

Let's see.... Where shall I begin. First, there was the question of whether or not, when they told us that the A/C part in need of replacing was NOT actually any one of the many A/C parts they previously repaired and/or replaced. I think this suspicion is fairly legitimate given that the car was just returned to us 2 days prior after just having had $1700.00 worth of repairs that included the A/C unit. To have waited this time nearly 3 weeks for the repair to be done was also fairly disconcerting. Unbeknownst to us, however,... read more

bmwowner1993 

on DealerRater

17 years ago

I meant to sya I DO NOT RECOMMEND THEM. In my opinion and from my experience, this is the worst BMW dealership, period. Our 3-year old BMW 330 was at Knauz BMW for a scheduled service work. While at Knauz, our car [which was in pristine like-new, not a scratch condition] was damaged and repainted by Knauz without our consent. Knauz refused to accept responsibility for diminution of value. They were unbelievably arrogant. Essentially, their position was: yes, we've damaged your car, yes, we've repainted it, so what, you deal ... read more

Bimmer2001 

on DealerRater

19 years ago

Just brought my car in this past Monday for Service. I made the appointment with no problem. I dropped my car off at 8:00am in morning to Matt in Service, not friendly or helpful. I told him what I wanted done said I needed a courtesy car and, he pointed me to Enterprise and sent me on my way(there were 5 courtesy cars sittin in the bay). I was not told when my car would be ready and I was not give a progress call. I called at 12:00 and Matt was at lunch so I called back at 1:45pm because I still had not heard from Matt. He ... read more

montblanc 

on DealerRater

21 years ago

Came in here shopping for a convertable. They told me that no room to negotiate, even with summer winding down. He sort of went through the motions, but I felt that he was not concerned with making a sale. He also broke the cardinal rule of car sales: Not asking if I wanted coffee, water,etc before we sat down to discuss details of sale and $. Ended up in another dealership with a good price and that cup of coffee.