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BMW
- Automotive
- Pittsburgh, PA
About this business
Location details
4801 Baum Blvd., Pittsburgh, PA, 15213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I strongly believe they create problems so you have to come back and get them fixed. This is my own speculation based off my experiences. I'm looking into this and reaching out to other BMW dealerships for their opinions. I wouldn't take your car here. I'm incredibly skeptical of their service center.
I brought my car in for an inspection and some repairs. Specifically the major issue was that my wipers weren't working. Brandon called me later to say that the wipers needed a new relay and that this would come to about $150 (in addition to the $100 diagnostic). I was concerned that this was simply replacing the fuse box relay which would take less than one minute and asked Brandon what the repair entailed. He said he didn't know and certainly didn't seem interested in finding out. Plus he said my wipers were streaking and ... read more
tHE PERSON THAT HANDLE MY CAR WAS VERY NEGATIVE ABOUT THE TOTAL OUTLOOK ON SERVICING MY BMW, HE HAD ME GET A TEST DONE THAT WASN'T NEEDED AND ATTEMPT TO HAVE ME GET AN ADDITIONAL TEST DONE ON THE ENGINE, WTIHOUT OFFERING ANY REAL COURSE OF ACTION FOR MY CAR. HE DID TELL ME THAT IF I COULD AFFORD IT THAT I SHOULD THINK ABOUT GETTING RIT OF IT. UPON PICKING UP MY CAR A DIFFERENT STAFF SHARED INFORMATION ABOUT POSSIBLE ISSUES WITH CAR THAT WERE NEVER SHARED WITH ME UNTIL THEN. i AM GLAD TO SAY THAT I TOOK IT TO ANOTHER DEALERSH... read more
Business response:
DDPOINDEXTER, I want to apologize for the experience that you had at P and W BMW in dealing with our service department. We always try to provide the best possible customer service, and we are looking into the matter. If you could please contact me at your earliest convenience, I would like to discuss the issue further with you. Thank you, Tony Dave tony.dave@pandwforeigncars.com (412)682-0788 x227
Chris the Sales manager is arrogarent and rude to deal with...Too bad P&W Mini of Pittsburgh is the ONLY Mini Cooper Player in town.
I live in FL and flew to Pittsburgh on a friday morning to buy my car a 2011 550xi and was planning on driving it down to atlanta that same day, about a 10 hour drive. However I had a trade-in that I shipped up using a transport company referred to me by my salesman that needed to be at the dealership before I could drive off with my new car. I totally understand that the trade in needed to be there, I'm not stupid, my audi that I was trading in was supposed to arrive on Wed, which turned into Thurs, which then turned into F... read more
Unacceptable service. Parts departments salesperson acted like he was doing me a favor by selling me a halogen headlamp. Service department damaged the rear end of my car and denied responsibility. General manager (Mike Brown) has not returned my calls; I even called BMW customer service - they followed up with the dealer to call me. Still no call! I have been with BMW for 12 years and never had such bad service. This is not what I expected for a premium car. Very small minded dealer with no respect for the customer. I will ... read more
My car broke down with (apparently) no fuel getting to the engine. Tried to start it many times. It would turn over, but never start. It was too far to have it towed to my regular mechanic (I've long since abandoned BMW dealers for after-warranty service as "money-hungry, parts-installing, couldn't-actually-repair-something-if-their-life-dependend-on-it prosperity pimps"). So, they took my car right away (that's why they didn't get a worse score than they did). Max was courteous and pleasant. They never diagnosed the root ca... read more
I had a very bad experience with Patty Palermo. She did not get back in a timely manner. She alaways blamed it on the saleman. I have bought two cars from this dealership in the past and at the time the fianance officer was Sam. I will never deal with this dealership again. I ahve also referred other friends and they have bought cars. I will not make any referrals in the futuure
VERY RUDE,SEEMS LIKE HE DOES'NT WANT TO BE THERE....MAYBE HE SHOULD GO WORK SOMEWHERE ELSE...MADE ME AND MY HUSBAND FEEL LIKE WE WHERE BOTHERING HIM....RUDE TO FELLOW EMPLOYEES AS WELL! ALL WE WANTED WAS OUR CAR FIXED...P&W DID NOT FIX CAR....WENT TO A&L MOTORS IN MONROEVILLE,TREATED LIKE ROYALTY!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,846 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.