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BMW
- Automotive
- Schererville, IN
About this business
Location details
1400 Indianapolis Blvd, Schererville, IN, 46375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Tommy had to leave at end of sale but put us in good hands with another sales person. However, we waited another hour and 10 minutes before the paperwork was ready to be signed. We would have appreciated the opportunity to come back at a later time.
Business response:
Sir, I can't tell you how much we appreciate your business. I noticed, however, that you had rated us a 4.0 out of 5.0 and saw that you had to wait a bit longer than you would have liked to get your new vehicle. Please keep in mind that we only have two business managers, so this is an unfortunate side-effect. However, you should've never felt as if you've waited too long, as we work very hard to ensure a perfect 5.0 rating. With that said, I was wondering if there was anything we could do to get that extra one point from yo... read more
Bait and Switch The car I wanted to see and had negotiated a price for was "unavailable." Also, I asked two basic questions. "Does this car have stability control?" The answer was, "I don't know." I also asked about run flat tires. A very nice woman answered that we would have to "ask one of the guys" about that. Oh dear. My car professional knew less about the car than I did. I received lots of sweet follow up calls, but "being nice" on the phone is no replacement for knowing your product and having the particular car that ... read more
Business response:
Miss Galien, I sincerely apologize, again, if you feel as if you were treated poorly by my staff. When we began working with you, it was over the course of a full week; usually, we try to get customers to visit us as soon as possible because our job is centered around selling vehicles. Occasionally, this results in a particular vehicle not being available. We also recommend that customers purchasing a new vehicle do not have too many individuals involved, as it may lead to a chain of miscommunications which can result in inf... read more
Boy....I sure didn't get the positive experience others have. My service writer was one of the most arrogant I've ever come across. Didn't listen to any of my comments on the problem. What was a 5 minute conversation of what I was experiencing with my BMW the write up ended up as one line. No wonder the technician didn't know what the problem was. When the suv was ready, I was told that the tech heard the sound the vehicle was making but not to worry....the sound was normal AND BMW would cover the tranmission if it failed. W... read more
On Wednesday,5/5/2010,I had my vehicle serviced at BMW of Shererville. The experience was very pleasant. When I went to fill out the Customer Satisfaction Survey, one of the question was, How Can We Serve You Better. In order to answer this question, I would of need more space than what is allowed on the card. Above I rated the price as OK, and one reason for this is because what was repaired, is something that I could of done myself and I would of saved $156.00. I understand that the cost of running a dealership is expensiv... read more
I went to this dealership to by a new car. When I was floor shopping the customer service was good but when I sat down with Kristy Murphy she answered all my questions regarding warranties etc...When I found out that the company was being sold I thought that I would have to find somewhere else. Soon after the company was bought I found out Kristy would still be there and now I will continue to be a customer at BMW of Schererville.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,669 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:00 a.m.