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BMW
- Automotive
- Hyannis, MA
About this business
Location details
500 Yarmouth Rd, Hyannis, MA, 02601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"I’ve had ups and downs at this dealership, though this..." I’ve had ups and downs at this dealership, though this last experience was spot on. I love that they give you a loaner; I was given a beautiful M 550 Sedan. Some staff barely look at you, though my service advisor Alfred Erdos, acknowledged me right away, and was quick to process my service visit. He was friendly, quick, & professional and as I said gave me a beautiful loaner. He’s a new addition since I was in last, and I’m glad he was my advisor.
Business response:
Thank you for providing your feedback from your recent service experience with Alfred! We're happy to hear that you can trust him with all of your service needs!
"Corey and Al have been very responsive during several..." Corey and Al have been very responsive during several visits this summer, despite the limitations of the Covid Pandemic. It was easy to schedule an appointment and the text message communication worked well. Everything very professional and made for a great expericence. Many thanks to the whole team,
Business response:
Hi Steven, we appreciate your feedback with our service department! Corey and Al appreciate you as a loyal customer! Sincerely, your friends at BMW of Cape Cod
"BMW of Cape Cod is very professional, service oriented,..." BMW of Cape Cod is very professional, service oriented, and the very best car dealership we have been associated with. The facilities are very clean and the waiting area is very comfortable.
Business response:
We appreciate your positive feedback on your car-buying experience and facilities! Thank you for being a loyal customer of BMW of Cape Cod!
"Very professional in terms of the sales staff and..." Very professional in terms of the sales staff and financial staff. Good orientation in terms of the features of the car. Car was perfectly detailed upon delivery
Business response:
Thank you for taking the time to tell us how we did, Carl! We're so happy to hear that our team got you into a new car! Safe travels!
"Easy to make appt. greeted immediately. Courteous and..." Easy to make appt. greeted immediately. Courteous and professional staff. Appreciated complimentary car cleaning . Waited at dealership. Waiting area very clean and safe. Great experience
Business response:
Satisfied customers make us happy so this is fantastic to read! We're so happy to hear that our team provided a 5-star service experience for you! We appreciate the feedback! - BMW of Cape Cod
"Such a positive experience. They found exactly the car..." Such a positive experience. They found exactly the car we wanted on a ship inbound from Germany somewhere in the Atlantic. Price negotiations were fair and painless, and to top it off, they delivered the car to our home. Best car buying experience I've ever had.
Business response:
Thank you for taking the time to share your experience with us! We're so happy to hear that we provided an excellent car-buying experience! See you next time!
"I scheduled an online appointment and even received a..." I scheduled an online appointment and even received a text the day before confirming my appointment but once I arrived there wasn't any record of my appointment, but Corey took care of me and I got to keep my scheduled service. Prompt check in and departure and I noticed my car was sanitized.
Business response:
Thank you for bringing this to our attention. We're happy to hear that Corey still took great care of you during your scheduled service appointment. We will look into our online scheduling system and address this issue so that does not occur again. - BMW of Cape Cod
"I was in for my 10k service. They found a problem with..." I was in for my 10k service. They found a problem with one of my tires and treated me great. Thank you Premier the service was outstanding.
Business response:
This is what we like to hear! Thank you for trusting BMW of Cape Cod for all of your service needs!
"Work product is always well done. Was a bit disappointed..." Work product is always well done. Was a bit disappointed with my last service; car was kept at the dealership initially for 2 days waiting for parts, which turned into 3 days to complete the repair leaving me no other transportation alternatives.
Business response:
Thank you for taking the time to provide your feedback, B.J. We understand your time is valuable and apologize for the inconvenience. It has been a challenge under the current circumstances to navigate thru COVID, in regards to parts supply & delivery. Our goal is to provide our customers with exceptional customer service each time they visit us. We will certainly strive to meet this goal during your next service visit. Thanks, Nick Laham - General Manager - 508-815-5500
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,181 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.