This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Bala Cynwyd, PA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
225 Bala Ave, Bala Cynwyd, PA, 19004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had just about the worst car service experience ever at BMW of the Main Line today. My car needed a complimentary Oil change, an inspection, (complimentary) wiper blade replacement (After I had spoken with another advisor (Debbie) weeks before the appointment to verify). And at the same time my car needed wheel repair, after numerous attempts to contact an OR ANY advisor for 2 weeks to verify I can get the wheel repair on the day of my appointment, one advisor (Nick) finally calls me back stated just bring the car in that da... read more
My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthetically-pleasing, in my opinion, to put it lightly). The inside of the dealership was something out of a movie-typical shady used car dealership (wood paneling, sticky floor). The bathroom was...gross. Just gross. Now onto the actual dealership review. I went there to lease an X1 after my husband had worked out a deal via phone and email with a female sales rep (I don't even reca... read more
Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment (7 days into the future) and a confirming statement that I'd have a loaner for the day of service. The day before the service date, I received a reminder of my appointment for the following day but discretely within the email was a statement that they "exceeded available loaners" and I'd have to, instead, rent a vehicle for the day. From my perspective, this is an early indica... read more
The services and professionalism is beyond any experiences I have had in the past. They are all genuine car people and seem to pass that on to their customers.
Is it that I am a woman? that I was wearing khakis and a tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one offered me a rental car and to leave the car. No one offered to fix the car. Only when I insisted did someone at least check the oil. Which is why I went in the first place. They have a greeter - appartently customers are not allowed to talk to service agents. I have always hated going to get the car serviced here. My Honda d... read more
Over all I'm not a fan of this Dealer. If they feel like you make less then $100k per year they seem to treat you different. The reason I come here is because its less then 10min from my house. I can say though I had an Excellent experience with Bill & Geoff in service. These are some good guys and are fine examples of customer service.
This is by far the worst service I have ever recieved and I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was scheduled for Tuesday April 13, 2010 at 9:30am. I arrived at the BMW of Mainline at approx 9:11am for my oil change appointment. I was checked in by a lady at the front desk and I was told that Bill would be right with me. He was currently with a client and meanwhile two other people walked in to also see Bill. There were four oth... read more
Visited the showroom in late August looking for a 328. Personnel did not really seem to care one way or the other about selling the car. Was not impressed at all - even the facility itself is in great need of remodeling/updating. One does not feel as though he/she is shopping in the dealership of an upscale automobile line. Was going to return to the dealership this week, as I still was in the market for the new 328. I was going to return to Main Linne, only because it is close to my home. For some reason, the night before I... read more
ABSOLUTELY THE WORST CUSTOMER EXPERIENCE WHEN IT COMES TO SERVICE!!! My wife and my brother-in-law both have BMW's purchased from this dealer. We were very pleased with our sales man/point of contact. However, I have listened to them both complain consistently about how they are treated when taking their cars in for service. Not to jump to conclusions, I have been present or personally taken their cars in for service to ascertain for myself. Horrific is not an exageration about the treatment. They treat you as if you have no... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,841 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.