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BMW
- Automotive
- Bala Cynwyd, PA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
225 Bala Ave, Bala Cynwyd, PA, 19004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Totally dissatisfied! Performed service that was not..." Totally dissatisfied! Performed service that was not required (replacing right tail light seal and bulb). The bulb was working but charged $56.56 for a bulb.
"Unhappy Customer" The experience was unpleasant. First time at this dealership. No cell signal. Was not informed of the WIFI password. Had to ask another customer. I was not greeted upon arrival. Didn't know where to park. Parked in the BMW "Customer Parking". Went into the main area. Was told to go back out, move my car into the staging area and check in with a greeter. A greeter finally approached me. I went in and was told to sit down and I would be called. Several customers that came in after me left before me. After al... read more
"Had a part replaced that had a core charge, if purchased..." Had a part replaced that had a core charge, if purchased to go. They charged me the core charge and am waiting for a credit, $300.00. Amex is more than willing to hold the full payment.
"I would not recommend BMW period. I am former Lexus and..." I would not recommend BMW period. I am former Lexus and most recently a Mercedes owner and have never had the problems with them as I have had with BMW. The electronics system has never worked right from day one, the passenger safety bad warning has Constantly come on even after my last service visit just seven months ago after I specifically asked that it be fixed. The issue with the rims is a nightmare. Two of my closest friends recently left BMW for a Range Rove... read more
"14 years of poor service " Stood around for half an hour waiting for service rep to get the morning started. Three reps were not taking care of customers; they were in deep discussion about their cell phones. Finally step noticed that I was stalking the service desk and came to help me. My assigned rep was not available. I don’t know why your system doesn’t default to the next available rep rather than having customer stand around and waste half an hour
"OK service" It was a simple oil change and alloy wheel repair. When I checked in, I told Jeff that I sent in a claim for wheel repair. He said that he will have to do it. I thought it was strange and I called the claim to AutoXel and he is saying he will send in a claim again. I told him that I bought this third party plan and he said that he does not know what I bought. I called AutoXel to confirm my claim and they said that they had received it and they will schedule work with the dealership. I found out that I also had B... read more
" Disorganized " My experience with BMW of the Main line service department has always been very positive. The purchase of my new car with them however was a different story. The night we were supposed to settle On the car was changed because certain personnel weren’t available I was given two hours notice. The day that we did settle on the car I was told to be there at 4 o’clock sharp I was not seen till 5 o’clock . After I was told my car was out front. There was no one there the keys were in the car I was told. Better com... read more
"Unethical Salesmen " Main Line BMW salesmen are nothing but liars. You want honest professional salesmen go to Mt. Laurel BMW. They really know how to treat a customer with respect and honesty. Service at Main Line is excellent, I wouldn’t hesitate to take my vehicle there. Honesty integrity and respect is surely lacking at BMW of the main Line. If you want dishonesty and being lied to and being told that the color of the car you want doesn’t exists and can’t be custom built then main Line is the place for you. Twice I have... read more
"Poor sales experience" Not as knowledgeable or customer focused as I have experienced from other dealers or compared to other reviews for this dealership. Sales rep was not at all proactive - did not offer to show us key features of the car, such as the advanced sound system. When we asked basic questions about the car, he seemed to struggle with answers and gave us the run-around. When we questioned further, he exhibited frustration.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,841 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.