BMW

Paul N. 

on DealerRater

7 years ago

"Spectacular Service" I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I d... read more

Jack 

on DealerRater

7 years ago

"Kept an eagle eye out for just the right vehicle for us." Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle arrived. It checked out and we bought. Great follow-up, great attention to detail, an overall great experience. If you are looking to buy, contact JJ. 

Wavejet 

on DealerRater

7 years ago

"Great experience." Frank worked very hard to get me & my family what we wanted. Everyone that we worked with was fast & very helpful. Would highly recommend this dealership. 

Pete 

on DealerRater

7 years ago

"Very professional " John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the various models, production years and additional options. His outstanding dexterity in navigating the existing inventory of vehicles was very smooth and understandable. Even more impressive, he was also very knowledgeable as to what vehicle (with our preferred options) might be coming in very soon. As it turned out, he was exactly right in that the vehicle w... read more

Rpcali 

on DealerRater

7 years ago

"Very good" Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do... read more

floridamarco 

on DealerRater

7 years ago

"Top-flight customer service and professionalism " I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. 

dianeb 

on DealerRater

7 years ago

"Adrian provided exceptional service " Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I’m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW 

BMW loyal customer 

on DealerRater

7 years ago

"Great customer service" Well organized and efficient customer service. George Donovan makes sure that my vehicle is fully serviced based on the service warranty. I've had recalls completed with the ability to have a loaner vehicle which is important since I live over an hour from the dealership. 

RLB9060 

on DealerRater

7 years ago

"excellent and informed service" I came in for recall service on my 2011 328. Service was prompt and efficient and Jeremy was very helpful in suggesting items to take care of. I got a loaner quickly and my car was done exactly when predicted.