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BMW
- Automotive
- Murrieta, CA
About this business
Location details
26825 Auto Mall Pkwy, Murrieta, CA, 92562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I took my car in because my remote wouldn't unlock or lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells me our 100,000 mile warranty had run out. We only have 70,000 miles on our car & when we bought it we were never told it would run out at a certain date, only that it would run out after 100,000 miles. I told Chad I wanted to talk to someone because I was mad. It was then that he said he would check something else & he saw we... read more
Business response:
Marlene, I am very sorry to hear that you have had a negative experience with our staff. Our advisers are always trained to be as thorough and accommodating as possible, so hearing about your experience is disheartening indeed. However, we take customer feedback very seriously. I would very much like the opportunity to remedy this situation and regain your trust. If you could please contact me at your convenience, we can further discuss the issue and begin to move forward in a positive direction. Thank you, and I look forwar... read more
I purchased a BMW 2008 128i, 25k miles from this dealer. It is a convertable and is pristine in shape. Price was high and I paid to much but that was my choice at the time. I also put on a 3 year warranty bumper/bumper and maitnance. I had a stroke and am very ill with a terminal disease. I contacted the dealer to buy the car back from me, out of desperation and the inability to drive. I thought being a dealer in my community, a customer they would want to help. I did not even expect the price to be high. But, not a call, no... read more
Business response:
Diana, we appreciate you taking the time to bring this experience to our attention. We value every customer’s opinion in order to grow as a dealership in a more positive direction. I am so sorry to hear you have not been satisfied with how the service has been after you have bought your BMW. Customer service is very important to us and always are number one goal and it seems those expectations were not met in your recent contact with us. Please give me a call at your earliest convenience as I would like to speak with you mor... read more
I was on the internet and found a vehicle that was perfect for my wife. I called the dealership and asked if the vehicle was still available. They told me it was and they had to go to pick it up from storage. I expalined to Evelyn I would not be ale to come in till about 7. She told me this would give them plenty of time to get the vehicle, get it detailed and have it waiting for me when i got there. I show up at 645 and the car is parked in a stall with a piece of paper stating something along the line off, this vieweing is... read more
Business response:
We are very sorry to hear about your negative experience at BMW of Murrieta. We strive to uphold a standard of excellence that is unmatched, and it is regrettable that your time with us did not reflect our desire to please the customer. However, we are happy to hear that you were able to find a car that was to your liking even though it was not from BMW of Murrieta. Regardless, we would like to do everything we can to remedy this situation. If you would like to discuss the issue further please contact me at your convenience.... read more
I have had the most terrible experience with this dealership that anyone could possibly have. On Wed. Dec. 19th, 2012 I had gone in to trade in my car which I had been referred to through Autotrader. As I was explaining to Rick the sales manager that I was simply selling my car to them at that time and was not interested in purchasing a BMW that day, I was immediately written off. During my conversation with him, he completely turned his back to me to greet another customer who had walked in when I was mid sentence. I was he... read more
Business response:
Megan, as we discussed before, I would like to extend my sincerest apology for your negative experience with our staff. We strive to provide only the best customer service across the board, but it appears we have fallen short of that goal in your case. Unfortunately, it isn't always possible to remedy every situation. However, I would like to assure you that I have dealt with this problem to the best of my ability and done all that I can to ensure that others do not have the same experience you have detailed above. Again, I ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,635 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.