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BMW
- Automotive
- Murrieta, CA
About this business
Location details
26825 Auto Mall Pkwy, Murrieta, CA, 92562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Be careful when you purchase a vehicle here. The sales people do not offer you a cooling off contract at all. I purchased a vehicle and was never offered the cooling off contract. I returned it in 3 hours and lost 15k by selling it back to them. I even spoke to Boris Said and he was not accommodating at all. Do not go there
In dealing with the owner Mr. Boris Said on 4/1/2015 to try to settle an issue for friends that are 72 years old and 80 years old completely disabled veteran . Mr Said manage to argue with, belittle, curse at and even yell at not only myself but the 72 and 80 year old customer. The sales team completely misrepresented a X5 and then hide the details from the elderly couple just to get the sale. I expect that from a second rate used car dealership selling salvaged cars not a BMW dealership. That is what you will get from BMW o... read more
I went to BMW thinking i could trust them to buy a used car from. I bought a 2011 Mini Cooper Countryman. When i drove off the lot a brake repair light came on, in addition also a service light. I returned the vehicle, they had it for 2 weeks, supposedly having done the work. A couple of weeks went by, a repair brake light came back on. I called BMW telling them, they said we cant do anything, I went to Mini in Escondido, they told me the rotators were damaged and BMW had just reset the light. I called BMW spoke to their man... read more
They backed out of an agreement to sell me a used car. They agreed to the deal on Friday evening, a wire transfer Monday was agreed would complete the purchase, the sales manager sold the vehicle to someone else on Sunday.
I buy a new car every two years, this was my first BMW and sadly a horrible experience. To sum it all up I will tell you the following. We were going to buy a used BMW and test drove it, loved it. Turns out when looking at the Numbers a New car had better Incentives. The Sales Person showed us the new car completely covered in clear blue plastic inside and out. We NOT offered a Test Drive. We were NOT given the correct Manual. We were NOT given the second key to our car. But worse of all, he wanted to rush out so bad (six ho... read more
I purchased a BMW X3 2007 which was highly recommended from the entire staff because the previous owner works at the dealership. A week in a half later after purchasing the vehicle I had to bring it in for a software update and then a month in a half later their were safety issues with the vehicle. The service advisor said this car is not drivable it is not safe for your family. Long story short I brought vehicle two more times for major repairs and found out the previous owner returned the vehicle because he began having pr... read more
WARNING! Be CAREFUL when buying Pre-owned vehicles from these guys! If you buy a pre-owned vehicle here, your first destination after you drive it off the lot should be to a mechanic you know and trust, and have him check it out *thoroughly*. When we purchased our Pre-owned Honda Civic from BMW of Murrieta, we were told the brakes were in excellent condition, with 70% of the brake pads remaining on the Front and 80% of the pad remaining on the rear. This was either a gross exaggeration or an outright lie. I was fool enough t... read more
Business response:
Follow UP: After writing a strongly worded email to the Manager of BMW of Murrieta, the Service Manager contacted me and agreed to cut me a check for the amount of the repair. While their reaction was initially disappointing after the problem was discovered, It is good to see that BMW of Murrieta was able to make a genuine effort to resolve the dispute.
The sales team was great when I purchased my 2013 3 series here. Fast forward six months later when I need to repair my broken car, and it's another story. I was greeted by a power train malfunction on a Saturday. The car had no power and essentially couldn't be driven for a long distance. So, I left the car parked and promptly made an appointment to have the car looked at on Monday. The appointment was at 7 AM. Monday arrives, and I'm 15 minutes early for my appointment. I'm the second person to get checked in and thought I... read more
The worst customer service ever!! Don't try getting a hold of christopher in finance cause he will never answer nor will he return your phone calls. Your car will spend more time in the shop than in your possession.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,635 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.