This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Murrieta, CA
About this business
Location details
26825 Auto Mall Pkwy, Murrieta, CA, 92562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
"Service department is great, however I will never buy..." Service department is great, however I will never buy another car from this dealership. Lots of incorrect information given to me by the salesman. The entire purchase was nothing but mistake after mistake on the dealerships end. They forgot to have me sign the most important part of the contract so I had to go back and sign. 2 weeks later, they called me saying now they lost the paper I came back to sign, so I need to sign it again. The mismanagement of paperwork was... read more
Business response:
Good afternoon, it's discouraging to hear you had a negative experience, we work hard to provide a fantastic experience to everyone. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (951) 200-5491 so we can discuss further. We look forward to hearing from you.
"I've been a long time customer here at BMW of Murrieta,..." I've been a long time customer here at BMW of Murrieta, dating back to their old location. I came in yesterday for an appraisal on my trade-in, and to take a look at a vehicle I was interested in. We agreed on a number for my vehicle at $21,000. When I went to take a look at the vehicle I was interested in, it was in very poor condition. I looked at around 5-7 more vehicles in an attempt to close a sale with them, but none of their vehicles sparked my interest, the... read more
Business response:
David, thank you for your honest feedback. We are disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (951) 200-5491 at your earliest convenience.
"Had my 2016 550i there for service they ended up having..." Had my 2016 550i there for service they ended up having to pull the motor to replace valve seal guides. It's been a few thousand miles since and my tires are now worn on the outside very badly, only 8k on tires, and it also leaks oil now and I'm having to put a quart of oil every week the car only has 45k miles on it there telling me it's common and I have to pay for any further repairs since my warranty just ended. dont trust this service center they ruined my car
Business response:
Adam, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Kevin Adkison, Service Manager at (951) 200-5491. Thank you for your time and we look forward to hearing from you soon.
"Called me and said I should buy him a bottle of wine! Lol..." Called me and said I should buy him a bottle of wine! Lol No more words to express about something I deemed as unethical and unpleasant conduct.
Business response:
Violet, thank you for your 5 star rating! We always want our customers to receive the best customer service. We will be having a Sales Manager contact you soon regarding some of your feedback. Take care.
"If I could give them 0 I would. I submitted inquiry on a..." If I could give them 0 I would. I submitted inquiry on a certified vehicle and my credit to work the deal before I go. I was told I had an approval for $6200 down and a bank fee for $3500. First of in California it’s illegal to even make a customer pay a bank fee. However because it was the car I really want I was willing to work with them. However once I said I wanted to move forward they told me they don’t want to sell me a car with that approval. Worst customer... read more
"Finance manager bad he got attitude to the costumer not good" Ricky lopez is a really good saleman person with good costumet service i bought a 2016 bmw x5 from him... but the downside is the finance manager his not really approachable he got attitude to costumer like us.. his a asian guy i think his name is thomas
Business response:
Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact 951 249 8000 at your earliest convenience.
"Best purchase experience ever" BMW of Murrieta works very hard to take care if their customers, during the sale and after. This is my second M car purchase. No market adjustments, high pressure sales on additional accessories or options. The goal is to sell you the car you want at a price you will be happy with. They value your time and your business
I started to buy an i3 in 2015, and Dave Townsend consistently tried to get my business. He actually got in the best appointed car at the best price, but I had previously given my word to another dealer, and told him so. I could read how disappointed, he was, as he worked so hard at trying to match what I wanted, that I thought the next time I was in the market, I would reach out to him. In the next lease, Dave came up with a vehicle that was 48% lower than my prior lease while being built up way better than the first one. T... read more
I started to buy an i3 in 2015, and Dave Townsend consistently tried to get my business. He actually got in the best appointed car at the best price, but I had previously given my word to another dealer, and told him so. I could read how disappointed he was, as he worked so hard at trying to match what I wanted . I thought the next time I was in the market, I would reach out to him. In the next lease, Dave came up with a vehicle that was 48% lower than my prior lease while being built up way better than the first one. This w... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,635 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.