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BMW
- Automotive
- Devon, PA
About this business
Location details
20 Lancaster Ave, Devon, PA, 19333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
State inspection and proof of inspection Communication and curtsy- punctuality in picking up my car from my home and return it. Provided a loner car for my convenience.
Business response:
Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com
Did nor review Everything went smoothly,however finance guy pushed too hard on after market i terms and he misrepresented what you were selling. Sold me on cewrmanic coating only to find out that call was already ceramic coated-that’s not right-i should get my money back-he lied to me
Super tire fix They took me right away. I am from out of town and got flat tire. They ordered tire and fixed same day.
airbag recall i have rarely been on your premises yet everyone treated me like I had been a steady customer for years
Business response:
Jeffrey, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100 percent satisfied with the overall experience. We look forward to working with you again! Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
2020 BMW 540i lease Vehicle was almost ready when I arrived - Passed my inspection though now the radio seems very much a disappointment to sound quality.
Business response:
Frederick, thank you for the feedback! We are happy to hear about your positive experience at BMW of Devon, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Online Appt The safety precautions The ease of making an on line appointment I did not like having my regular service advisor
Business response:
Thank you for the great feedback, Jennifer! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Tread wear issue Very displeased. Do not believe I was treated fairly and honestly regarding tread wear for my tires. No documentation from the service rep - just assertions that contradicted the manufacturers own data (Michelin)
Business response:
I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle's needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Service Representatives were pleasant and knowledgeable as well as Service Manager and attendants. Technicians extremely knowledgeable of all products. Customer service was very pleasant and accommodating.
Business response:
Thank you for putting your trust in BMW of Devon! We pride ourselves in our service department's ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Don’t Judge A Book By Its Cover I felt that I was judged when I walked through the door. The salesman Drew and I started off rocky because I felt as though he was fast talking me, talking at me, not being personable or cordial which set me in a way. Realizing that I was not being receptive nor nice due to the above I owned up to the situation and we were able to get through the transaction cordially.
Business response:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Todak General Manager - mike.todak@bmwofdevon.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,045 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.