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BMW
- Automotive
- Devon, PA
About this business
Location details
20 Lancaster Ave, Devon, PA, 19333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
service state inspection and oil change. nothing out of the ordinary. regular customer for almost 20 years. nice dealership with good employees.
Business response:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Devon bmw It was the first positive experience in two years. Jeff was great. He was ready for me and had my loaner paperwork completed. Wait time was minimal. (Compared to previous times being up to 30 min). Also I received a call when my car was ready. Love the text msg too
Business response:
Helaine, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing BMW of Devon's Service Department. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Over the top care I recently had an issue in which I got in my BMW and the car would violently shake. I could hardly drive. I felt like I was in a massage chair on full blast but it wasn't relaxing. I called my nearest BMW shop, Ottos in West Chester and they said they couldn't service my car for 2 weeks. In the need to service my car before it got worse I called my previous shop in Devon from when I use to live closer in the area. Devon was booked but they were willing to find a way to help service my car and get ... read more
Business response:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
yearly service Staff and loaner car were great, that said costs were very high relative to what repairs were estimated on internet
Business response:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Repair visit I didn't wait as long during this visit. However, the reason was because they didn't do any repair. The car is burning oil which they can't fix. Lawsuit pending.
Business response:
This review has been received and acknowledged. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Unethical I’m still blown away at how aweful this experience has turned. They put me in a test drive of car and then sold me another with a different set of seats. They bright the car out after the dealer had closed and left me the keys without showing me anything. When I got in and started driving off, I noticed the seats where so close I couldn’t fit and it was to the point of painful to drive (they wee “competitive n seats) I emmediatly (within 5 minutes) returned to the dealer and they were completely uninterested in hel... read more
Business response:
I apologize for the issues you have encountered. I assure you that we will do everything we can to rectify the situation. We value your business and want to keep the communication open. Please contact me and we will work towards a resolution together. Thank you for your patience and understanding. Mike Todak General Manager - mike.todak@bmwofdevon.com
Great service Great. Except vacuuming the car. Paper on the dashboard said washed and vacuumed. 4 times after each service the car was not vacuumed. Especially last week on my last service. Same happened I had to wait 20 min to vacuum the car. After 20 min. The car came back and it was not vacuumed. I was made. The guy told me if u do not mind waiting 15 min. I will do it myself. So I had to wait another 15 min. I was little frustrated. Other then that everything was fine
Business response:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Necessary repairs I do not believe that new rotors were necessary when the break pads were replaced. I would like repairs to be fully explained.
Business response:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Incomplete service. Service was good but as they claimed to wash my car- it was not washed. We have new tires and all the rims were all dirty and car was not vacuumed from inside.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,045 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.