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BMW
- Automotive
- Devon, PA
About this business
Location details
20 Lancaster Ave, Devon, PA, 19333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What Does CPO Mean at BMW of Devon Unfortunately, not much! Advertised as Certified Pre-Owned, it took over 24 hours to get this status confirmed on my vehicle despite the online ad stating it was CPO. They even tried to suggest it wasn’t CPO ....AFTER we negotiated a price. Definitely left a bad taste in my mouth. That being said, the finance process was the slickest I have seen with virtual signatures and paperwork on a thumb drive. It was a cash deal, but still deserves accolades.
Business response:
Craig, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Mike Todak General Manager - mike.todak@bmwofdevon.com
AWFUL The customer service here is awful. On top of the fact that they over charge for services performed on non warranteed cars, they have no interest in taking care of their customers or making their costumers feel calued. DO NOT give this company your business for a used car that is past warranty take it somewhere else that values your business. There is no politeness, no professionalism and no flexibility. The service department employee could not explain what the charges or services performed were in full detail, she co... read more
Business response:
Kevin, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Quick and Easy Easy drop off, car was ready by noon as requested. Performed inspection and emissions, oil change and new spark plugs,
Business response:
John, we appreciate your kind words about our service team. Thank you for choosing BMW of Devon for your vehicle needs. Best, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Poor customer service If you are an old person who likes to walk around and look at cars, it is a great place. If you are younger or use the internet, don't use this place. Saw a vehicle I liked online and made an inquiry. Received a text and phone call at 3pm saying it was available. Drove 45 minutes to see it, when I got there it was gone. The sales rep said it was purchased that morning. When I asked why I was told it was available after it was sold. He just said "I agree with you, you should have been told" He mentioned ... read more
Avoid at all costs Very little to like about this dealership and service organization. Been burned twice. Dishonest and over priced. Not focused on customer satisfaction.
Business response:
Nicholas, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Devin Hill BMW TPM failure Went in for tire pressure monitor failure. They seemed to fix that problem but 2 days later tire pressure was 23 pounds in right front tire and needed 8 pounds of air.
Business response:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Best, Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Devon Hill BMW Salesman tried effortlessly to find us the 2019 car we wanted. Our request was for a 540xi and it took many searches to find the Exterior and Interior colors we wanted.
Business response:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Mike Todak General Manager - mike.todak@bmwofdevon.com
Dealership is great but heads-up display is flawed Service folks were friendly and efficient. While this next comment is no reflection on the dealership at all, be aware that if you wear polarized sunglasses, the heads-up display is useless...
Business response:
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Not so happy. Not helpful people at this place. Did not get to meet other so not sure how it is. But I would not go to this again in the future.
Business response:
Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Mike Todak General Manager - mike.todak@bmwofdevon.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,045 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.