BMW

sshahami 

on DealerRater

13 years ago

I am really pissed off by their service department. They obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at service department this morning and I am writing it for people to know who they are dealing with. I have two BMW’s one of them is 2009 328XI and the other one is 2007 BMW X5 which I bought from BMW of Annapolis. If you care about your car/your money, stay away from BMW of Rockville. My 2009 BMW is still under factory warrant... read more

ashowens 

on DealerRater

13 years ago

After negotiating the price for our 2013 335, we decided to go with BMW of Rockville. The emails were responsive and very friendly while they were trying to win our business. Once we signed the contract, all bets were off. Our salesperson, Alberto Zamorano, hurried us through our paperwork, not taking the time to walk us through anything. Luckily, we had done our research and came prepared with questions. We had never bought a BMW before and did not know about the allocation system and how that would impact timing, nor was i... read more

Fair Minded 

on DealerRater

13 years ago

This review was deleted for some reason. So I decided to post it once again because I believe it needs to be seen. Every word of this review is honest and true from a real customer that gave them more than enough chances to make us happy. This dealership's new name and ownership doesn't necessarily change their old habits. Strike#1: Went there to buy a new 335i Coupe. Because of their small and always filled parking lot, (with company cars no doubt), I parked next door (in the lot of a permanently closed store) in plain view... read more

masdog 

on DealerRater

13 years ago

I give BMW of Rockville a high rating due to their customer service. As soon as you walk in the door multiple eyes come upon you and assistance comes instantly after.