This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"My family always owned atleast 3 BMW’s at any given time..." My family always owned atleast 3 BMW’s at any given time and has been a long time BMW customer. BMW of Rockville is the closest dealership to my house since I moved to Maryland. However, I bought my 2021 X3 at a Virginia dealership as the salesperson Suvin was so rude and didn't even give me a price quote. Instead he tried to educate me on buying philosophy. I'd just like to remind him that he should consider treating people and their time with respect. I will abs... read more
"TBD - Will complete next time. TBD -Will complete next..." TBD - Will complete next time. TBD -Will complete next time
"I walked into the dealership knowing exactly what I..." I walked into the dealership knowing exactly what I wanted and being pre-approved for financing. Emmitt is the only salesman who greeted me and took an interest in me as a customer. Emmitt was knowledgeable, has the perfect southern charm, and did not rush my decision. Emmitt was able to get me in the X5 I wanted with additional features I didn't know I needed within my price point. My overall experience at BMW of Rockville was HORRIBLE!! There are some clear racial an... read more
"Very pleased" Carlos was very professional and was also very patient with me while he was Going over the vehicle, so far I am very pleased with everyone’, so far so good!
"My service provider was Eli very professional and..." My service provider was Eli very professional and informative.. let me know what was wrong and how much it would cost and how much time.
Business response:
Thank you so much for your 5-star review! I am glad we were able to diagnose your problem and resolve it!
"Great" Ask D’Angelo if I need a fuel system cleaning and I did not receive free wiper blades. Thanks Joan can I drop by with out an appointment for this service?
Business response:
Hi and thank you for your 5-star rating. With our Priority 1 Service, there's no appointment needed. Just stop by and see us.
Either the most deceitful or the least knowledgeable dealership in the D.C. metro area; Then the EVP would not return our call or email. Incredible waste of time.
During service of my lease vehicle, they put an incorrect mileage for my vehicle which corrupted the vehicle history report and flagged the car as out-of-warranty despite having many miles and years remaining. The result was that I was unable to trade in the car on purchase of a new vehicle at another dealership. When I tried to get them to help, even to pay the lost lease disposition fee, they brushed me off and literally say "that won't happen" in a terse e-mail. They simply don't care about their customers, unless they ca... read more
Horrible experience. Make sure not to use D'Angelo Cates as a service adviser. Lack of customer service and hostile attitude towards customers is very prominent. Spoke with the Service Director (Jack), he could care less about the issues and would not make any effort to remedy the situation of the nasty attitude from the service adviser. I will not take my car to this dealer service again. I hope BMW corporation learns to take better care of their customers.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.