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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
DO NOT BUY A CAR FROM THIS DEALERSHIP. The customer service is the worst I have ever experienced from a BMW dealership. Once you buy the car, you are no longer important to them. I purchased a car the end of August. On 9/4, I completed the required paperwork to cancel the Tire and Waranty Policy. After numerous calls to dealership with no resolution, I contacted the vendor who stated they had sent the notice of cancellation to the dealership on 9/13. After 3 trips to the dealership, numerous calls and emails to Sang Lee (Sam... read more
The service is terrible, non existing really. We are waiting for tags for 2 1/2 months. Endless phone calls to many people. You get ignored, nobody bothers to call you back or take care of the problem. I would never buy a car from this dealership again. Worst service ever.
12/01/2021: I purchased a vehicle about a month ago and the buying experience was phenomenal. I left there as a satisfied customer. I am giving them a 1-Star because here I am after 2 months with no tags nor registration. I am unable to drive my vehicle and go to work because of their “tag and registration” third party company handles this part of their business. I have called multiple times just to get new temporary tags, but the ball gets passed to other people and I never get anybody to resolve this issue. I even called t... read more
Survin helped me to buy an X5. I say helped ME to buy as he didn’t try to sell it to me. Just super friendly, helpful, informative and very customer service minded - even bought us dinner while our paperwork was being sorted!
My service representative Mr Robert Clark was extremely cold and unfriendly. He totally ruined my experience with your service center. I did not buy my car from this location but I decided to get service here. This is my 2nd time coming here and will probably be my last thanks to Mr Clark. My wife and I wanted to trade our X3 for a X5 but I think we’ll go drive a little further and go back to Sterling BMW where they show customer’s respect. I was in the service industry for 20 years and would not recommend Mr Clark for a cus... read more
was purchased X3 from Suvin he helped me a lot and the best seller ever
3 voicemails and multiple emails were ignored for 9 days. The Car was sold while I waited for someone to call me back. I called four times and left three voice mails for Alonso Avila. Mr. Avila emailed me that the car was available January 11. I got another email from Mr. O'brien, January 18 stating the car was still available. I replied to his email with questions. I got no response. I finally called Mr. O'brien who was at lunch and said he'd call me back. He emailed back stating the car was sold the day before, January 17.... read more
Review is how the dealership, mainly the GM handled an issue I had with my x6 after having servicing the vehicle since I purchased it brand new with the dealership itself. An issue had surfaced while the car was under warranty. However, the mechanics could not diagnosis it because no code was presenting itself. The code finally surfaced after the warranty had expired. Ric Vitec was no help at all and actually very unhelpful and rude over all. The service department was great all along and I myself had to contact BMW of Ameri... read more
You only get one shot at a 1st Impression. BMW of Rockville can do better
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.