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BMW
- Automotive
- Naperville, IL
About this business
Location details
2495 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
First BMW purchase We purchased our BMW X6 at Bill Jacobs BMW and have to say it's one of the smoothest transactions we've ever made in purchasing a car. Worked with Brian Coston as our SA. From the initial inquiry all the way to purchasing and follow up, Brian has been great. Finance team is pretty good as well. No hidden computations or shady deals, just straight up honest transaction. We would recommend working with Brian and purchasing from Bill Jacobs BMW.
Business response:
Hello, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Repair Alex Flinn has helped me with my other two BMWs and is always very efficient. I’m glad that I found a service guy that cares and helps his clients. I appreciate it. Keep up the good work.
Business response:
Jermaine, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We can't wait to see you again, have a great day!
Repair My service visit was great. Alex Flinn called me to inform me of a recall which I appreciate. He always goes out of his way to make sure my vehicle is up to date on service or warranty repairs.
Business response:
Diana, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Safe travels!
Service I leased my vehicle through Bill Jacobs BMW and have been pleased with the level of service I receive from Alex Flinn. His kindness and easy going personality make it enjoyable. Recommend him as your Service Advisor.
Business response:
Rabia, we are very happy we could provide you with such positive a leasing and service experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Serviced Alex Flinn has been my advisor the last 2 years. He makes the service visit very easy and feel comfortable with his recommendations and not just trying to sell me unwanted services.
Business response:
Jake, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW
Harry Gianos great salesman very helpful. Wife flew from Miami. Harry did great job. Very smooth transaction very happy. Also made sure car was on transport and sent video. Got the car perfect condition .
Business response:
Harry, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us! Take care!
Great Service Turned into a Great Purchase Brian Coston was tremendously helpful, more than willing to spend as much time with us as needed, and never once pressured us to make a decision. On the contrary, he answered every question and facilitated numerous test drives until we finally arrived at our decision. The rest of the sales staff (including Mark, the sales manager), was also excellent. Great experience! Also, the original reason for visiting the dealership was to address a recall - the Service Center experience was j... read more
Business response:
Hello, thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!
New BMW Purchase Walked in without an appointment and treated very well. Nicholas made our first BMW purchase a breeze. Very knowledgeable and honest! Very, very Happy with our purchase.
Business response:
Angie, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. We hope to be of service to you again in the future. Have a great day!
Excellent service team at Bill Jacobs BMW Very satisfied with recent service at Bill Jacobs Service Dept Very professional and helpful Jeff Hulsebus was great!
Business response:
Laura, we are so happy to read such a great review about Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 3,753 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.