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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The only reason why I am not giving this dealership a half a star or no stars is because it's not available. They are dishonest liars and spike up the prices on their cars thinking the consumer is dumb and will buy from them. They bait and switch like they want you to buy and when you waste time going there they treat you the opposite. The GM BO is a complete joke, as he was supposed to meet me when I arrived, but he didn't and sales person on phone Drew lied to me. We test drove a 328XI 37k used which Kbb.com had it for 29-... read more
Business response:
Mr. BMWKing911, BMW of Towson is sorry to learn of your recent experience at our dealership. We work hard to provide the best BMW experience to all of our clients. I have investigated the concerns and understand that there may be two sides to every story. I always encourage clients to reach out to me personally when they have not had a great experience. It is my understanding in investigating your concerns, that the issue arose when we could not reduce our selling price by thousands of dollars for our pre-owned car that we n... read more
Walked in to get better price on 2016 X5 as I was told by the girl who called me asking me to come in. I walked In was told to wait for Sales manager Josh. I was told he would know why I was there but he had no clue and was condescending. I had already ordered my X5 from Northwest and was getting a great deal but was told they would match or do better at Towson and boy was I wrong!! They tried to sell me a car $150 more a month than what I was getting at another dealer. These people wasted my valuable time and tried a bait a... read more
I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had to do with programmed settings on my side view mirrors. The service coordinators Tom & Derrick were great- professional and pleasant. The service manager Richard should not deal with customers. He shrugged his shoulders a lot, and told my it was purely coincidental that the motor to my side mirrors must have broke the night I picked my car up from getting $1500 of service. I al... read more
Vehicle was purchased on 3/2 during cold weather. Audible vacuum leak was discovered several days later. I rubber hose to the intake manifold was worn and cracked. Noise only audible when windows were rolled down. BMW of Tysons, Bo Brand and Jim Abrecht were completely unhelpful, bordering rude and condescending when discussing replacement of a part that was bad when the car was purchased. I own several BMWs and always will. However, I will never do business with BMW of Towson again. I will advise friends to avoid this deale... read more
About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for a new tire. I contacted Michelin and they said that the dealer knew the tire is under warranty for one year and they couldn't understand why they billed me. The service manager called me and I explained, but he sounded cold and uninterested. Also, the Michelin rep called him several times, and he was never available. After all this hassle, I had file a formal complaint to BMW ... read more
I took my 2008 BMW 328xi to BMW of Towson on August 31, 2013 because I my car would not go in reverse. After the service department checked it, it was found that the problem was a transmission gear selector valve that had broken. Only 69, 000 miles and one payment left and this happens? BMW of Towson charged me $1,011 dollars for the repair. They held my car for ransom for 8 days until I came up with the money to pay the bill. Do not deal with this dealership period! They are criminals!
My wife is a disable military vet who was about to buy her first (used) BWM from Towson. I negotiated a fair price with the salesman before attempting to put a 5k deposit to hold the car till the weekend. The Manager Bo Brand said the dealerships policy is to NEVER take deposits on used cars. Three days later we arrive at the dealership with USAA check in-hand only to be told that someone put a deposit on the car the night before and would be back in today to close the deal. When asked about the policy, Bo Brand told us he d... read more
I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told... read more
I purchased a 2011 used BMW car from this dealer thinking that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electrical issue (first time) with the battery not charging. They seemed to fix the battery issue for the short-term, but notified me about 2 rims being bent. After further inquiry, I learned that the rims were bent prior to my purchase also, and were "fixed" prior to the sale. At the time, I drove the car 1 mile to/from work, a... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.