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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Had an appt to repair a safety recall. I was taken on..." Had an appt to repair a safety recall. I was taken on time. They provided a Lyft ride so that I could attend my appointment. My car was ready when they said it would be.
Business response:
We're so happy to read your review! It's our goal to exceed your expectations and we're glad we could do just that. Thank you for choosing BMW of Towson for your service needs!
"First time purchase" My experience with Bryon on the sales team was great. However other interactions with sales management was unprofessional and not customer service oriented at all.
Business response:
Hello and thank you for letting us know about your recent service visit at BMW of Towson. We are very sorry to hear this as we are committed to 100% customer satisfaction. Our understanding is that you did speak today to our General Manager, Bo Brand. If you need to discuss this issue further please contact Bo at 410-296-7900 or email bo.brand@bmwtowson.com. Thank you!
An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The service department proceeded to (1) write up the towing bill by 50% and (2) present nearly $2000 worth of unnecessary items it recommended -- half the car's value, perhaps. Including four tires costing twice the price of Tire Rack, and with low reviews to boot. Negotiations to spring the car from the dealer required payment of a $150 for their work generating the giant unnecessar... read more
Business response:
Hello, I regret to learn that the bill for proposed service from the service department for the towed sedan caused any distrust in our dealership. I would like to hear more details, and would appreciate if you reach out to me at your soonest convenience. I look forward to addressing any concerns that bothered you, and have a chance to earn back your trust. I appreciate your time. Sincerely, John Kim BMW of Towson john.kim@bmwtowson.com
This dealership does not stand behind their product. In addition their service department overcharges plus is non responsive to factory recalls. Owner is totally unhelpful and as a result will never buy a BMW again.
Business response:
Hello, Thank you for reaching out to us with your honest feedback. I am troubled to learn that you felt the team was unhelpful in any way in response to your needs, and that this may have led to losing your business. Our customers are our top priority, and rest assured that we will do our best to resolve any of your concerns. Please reach out to me at your soonest convenience so we can discuss a way to work toward a solution. I appreciate your time. Sincerely, John Kim BMW of Towson john.kim@bmwtowson.com
My husband came in this place looking to trade in his BMW. We started looking at cars on the lot for about 20 mins, no one came out. Then we went inside to see if we could get some help, there was at least 4 people inside talking to each other. My husband was like is there someone that can help me with a question? The one guy was like "sure" as if we was interrupting HIM. My husband ask his questions and he was like I'm not sure I have not been here that long. By this time I was done! I told my husband lets go. I will not te... read more
Your goal or motto is to treat everyone so it is the best experience possible. That was not the way I was treated. I would not recommend this dealership or service department.
Purchased three certified pre-owned vehicles from this dealership. The last one was a disappointment as we identified certain problems soon after our purchase that of course weren't covered by warranty. We then purchase the extended service contract to help but wound up trading the vehicle for a new Lexus. Tried to cancel our extended service contract for a refund but after six weeks of waiting for our refund found that you can only cancel and obtain a refund before you sell or trade the vehicle. Guess what? We won't be purc... read more
My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than... read more
Business response:
Hello Adam, We are very sorry to hear about your recent service experience. Please know that we do not believe in deceiving customers or playing any type of games. We believe our positive reviews are evidence of this fact. We strive to provide the very best in service and we operate with honesty and integrity. I would very much like the opportunity to resolve any concerns you may have or answer questions in regards to tires and/or brakes. We hope that you will give us the opportunity to restore your confidence in BMW of Tows... read more
I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last ... read more
Business response:
"Hello Jenn, Thank you for your feedback as it helps us improve our processes. Our policy has always been that we cannot provide a loaner vehicle for service less than 2 hours. However, for your convenience, we do offer a complimentary shuttle service. We apologize that you had to wait longer than expected the first time you were in for service. We do our best to limit customer wait times. We would be happy to speak to you in further detail regarding your most recent experience. Please feel free to contact Richard Strickland... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.