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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to the person assigned to our vehicle, he later called only to let us know that they have been way too busy with other vehicles to even diagnose the problem with our vehicle - two days later!!!!!
My wife and I live in Annapolis Maryland; we drive over 50 minutes to do business with Towson BMW they are that good! We own: X5 50i, 525i, X3, and now my M5…. Never has my wife nor I ever felt like we were just another customer, from sales to service, we have always been made to feel like we really count….I feel it’s all about relationships that seems to be also the same feeling Towson BMW has!..
This review will be pending on the outcome of the purchase of the car or receiving our deposit back. A $1000 was placed down on a car which Towson BMW does not want to sell to us.
I initiated contact via their web page to inquire about preowned Certified BMW. After playing phone tag for 3 days with the sales person, my husband I decided to go to the office on a Saturday to take it for a test drive. This was on 12/17 - regularly known as a slow time to buy a car right? Maybe not. We arrive, we find the car we are interested in and go in side the dealership (Towson BMW). The receptionist calls our sales person. He comes otu with the keys to the car and lets us take it for a test drive. When we come back... read more
I went to the dealer to look at a car I found on the BMW CPO website. When I got there and asked for someone to help with pre owned cars I got a person that started off with questions that made me think he did not think I was capable of purchasing the car I was there to look at. First off I own a 2011 M3, so I can afford a used 5 series. I let him know I had found a few options but would like to stay local If possible. He immediately said that it was not possible to compare used cars as "each used car is unique" and would no... read more
So far we have had the unpleasant experience working with our salesman Rob. As was written in review before he is not interested in the customer at all. He sold us a new X3 and has taken no interest in helping us after the sale. He only returns phone calls and emails after I have gone to his sales manager. When we received the car the without all the things that we paid for and have been working to get them ever since. It is doubtful we would have been told that the locking lugs needed to be installed had I not pointed it ou... read more
I went in because the sunroof on my 04 X5 stuck open on the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He told me they could disable the roof and lock it down. I asked several times if it would be locked down. After getting my X5 back the two panes that make up the sunroof were not locked down but were just laying down and popped up every time I closed the door. When he was confronted with this he began a he said I said argume... read more
Pre-judged me and my boyfriend when we walked in. Never let me test drive the car and pulled my credit right away without written consent. Seemed like he wanted to see if we were worth his time or not. Was not willing to negotiate or bring down the price of the vehicle. We were never approached in the lot and we had to go into the showroom and ask to be helped. Got snappy with us at the end, and never followed up with us like the three other dealerships we went to did. He was not a genuine trustworthy employee and we got tha... read more
Very uninterested, unfriendly,sales person. I was looking for another car, mine was in their shop for repairs So, I asked who was a good salesperosn and he was recommended. Isaac needs some sales training, and human contact, to see the needs of customers, not his. When my car was repaired, I asked for a trade in quote, and it was very low, and I understoo why, but he didn't even make an effort to pull me in, and sell me a car, by asking to come by and see him for other buying options. Now, I have to go to Russell BMW, Annapo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.