BMW

Suzy1234 

on DealerRater

13 years ago

Two years ago, for the first time i purchased a new car. I was so disappointed,the car had many issues. In the past i have always purchased used cars and had no problems. I mentioned my disappointment to Jay who is the manager at Tully in Manchester NH. He made sure this matter was taken care of. Now with my new vehicle i am so pleased, as a matter of fact I am madly in LOVE with my new car, and very impressed with the customer service I encountered at Tully. Yours Truly BMW Customer Suzy Santay 

lawrencekswift 

on DealerRater

13 years ago

Jim Beal did a fantastic job from the time we made our first on line inquiry, to researching options, to helping us with special purchasing terms. After the deal was made he kept us well informed as to the special order's progress and helped insure delivery completely as promised. He then very patiently instructed us on all the new cars features. I would highly recommend Tully and Jim to any potential buyer. 

dougjoan 

on DealerRater

13 years ago

Steve Hammond was great- very courteous and helpful. He spent a great deal of time going over all the "bells and whistles" of the new vehicle. This is the second vehicle I have purchased through Steve, and I will dedfinitely go back to him when it's time to order #3. He really is an asset to the dealership. The only negative of the whole experience was the value of the trade. Considering the mileage, the condition of the trade, and the fact that it was purchased and maintained at Tulley, I do feel that the trade in value was... read more

Gerry Peters 

on DealerRater

13 years ago

Initially the physical presense of the facility is impressive. The driveway flanked with new and used BMW's is a sight to behold . Once you enter the showroom you are cordially greeted and directed to your salesperson. Leo DeBrum is very knowledgeable of BMW's and the entire product line. He took the time to ascertain my needs and desires and made suggestions for color combinations and option packages. Once we had a model with options he worked with Joe McDonough to design an acceptable lease arrangement. This was done witho... read more

haunandy 

on DealerRater

13 years ago

Our experience was very good. The dealer had a vehicle in-stock (was able to study this in advance on their website) that met our interest and we were able to come to a fair price. I am not intereseted in a lengthy, annoying negotiation game and did not find this to be the case here. Our salesman Steve was very accomodating in demonstrating the vehicle and allowing my wife and I to appreciate the features on our own. The preparation and delivery occured the same day. Throughout the process, Steve was very attentive to our qu... read more

lprygoda 

on DealerRater

13 years ago

The time had come to upgrade my 2004 3 series BMW. Having received great service from Jeremy Tatem, service advisor, over the years, I decided to ask Jeremy for the name of a sales representative that he would recommend. I was introduced to Joe and had a pleasant experience that resulted in the purchase of a 2011 328xi which was a loaner car with 5700 miles. From the first meeting with Joe, we knew that he was the professional and pleasant individual that we were seeking to build a business relationship with. I encountered s... read more

Pat B-L 

on DealerRater

13 years ago

Working with the Tulley BMW Team is always a pleasure ! They are like family to us. The most recent visit was to pick up my new lease (X1)and I could not have been happier with the level of service. When I ordered the vehicle I could not decide on an interior color or finish, between Emily and Steve they completed the order much to my delight ! I asked them to order the exterior color as I had chosen, with the options that I had requested, but to surprise me with the interior. They did a great job ! The attention to detail a... read more

stang125 

on DealerRater

13 years ago

I went to Tulley for some repairs, i was unhappy about how long it to complete my car but i understand there could have been more damage then expected still wish it didn't take so long. I got my car back with a few new scratchs on it but after i contacted them they took me in with no problem and fixed it all. I respect the tulley dealership for the way they handled the problem because no matter where you go there is a chance for something to happen and not all dealerships will be so understanding and fix it. 

Bibot 

on DealerRater

13 years ago

Couldn't thank them enough for an exceptional service! We felt @ home right away, they made our first BMW purchase a very pleasant and hassle free one! Every dealership should take a page from them, they are the benchmark for excellence!