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BMW
- Automotive
- Denver, CO
About this business
Location details
1040 S. Colorado Boulevard, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Overpriced A lot of misinformation was told from person to person. Also the service prices were gouging.
Business response:
Hi there, we apologize that your recent visit was less than satisfactory. We would appreciate the chance to learn more so we can help rectify this situation. Please reach out to our General Manager Bryan Haarhues at 303.759.0277. We look forward to hearing from you.
Nightmare I visited this store on Saturday 10/10/15, this was my second visit to the store for the same car 2012 5-Series Sport package, Alpine white, black leather interior. Beautiful car, I was so excited to leave that day with this car. Our salesman Arsen was very accommodating, professional and courteous. We were going back & forth on numbers with the General Sales Manager Mike Surd & finally came to the agreement to start the process of the purchase which included us trading in our Harley Sportster. My husband & I compl... read more
Terrible The sales person was nice enough however the manager was extremely rude. He did not look or speak the way I would expect someone to if I am looking to spend almost 100,000 on a car. The my way or high way attitude was very distasteful and I will not be back.
Business response:
Thank you for taking the time to write about your experience as customer service is extremely important to us. We would like to speak to you directly about your experience at our dealership. Please contact Bryan Haarhues (General Manager) at 303.759.0277. Thank you once again and we look forward to speaking with you.
Quality Car and Great Salesman The car I bought was in amazing shape, my Sales Person Teddy Santoso was excellent - the financing department was way to slow and hard to deal with, I also had a very unsatisfying experience with the online initial contact as I was told the car had a warranty and did not and when I showed my proof of the e-mail they blew it off and did not honor any warranty at all, it took over 4 hours and should have taken 2 - this dealer was much better back in the day with the old owners. There are better d... read more
Business response:
Hello Smitty, We are sorry to read you are not pleased with the level of service you received. We would like to speak with you to get more detail. Please contact General Manager Bryan Haarhues at 303.759.0277 in order to better understand your experience and work to rectify it.
Horrible Service We had problems with the radio in the car we purchased from Murray Motors and took it in for service. The service writer said the radio was broken, but was likely out of warranty. She said she would check with BMW and follow up with us. 2 weeks went by and no follow up. We went in again and brought up the issue. Again, service said they would get with BMW and get back with us. Another 2 weeks goes by and still nothing from service. I contacted Murray Motors online regarding the issue twice and they didn't re... read more
Business response:
Dear Logan, Thank you for taking the time to reach out to us. We apologize for any inconvenience this may have caused you, this does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you My direct line is (303-359-0277) we would love the opportunity to restore your confidence in our dealership. -Rax Patel (General Manager)
I wanted a car not drama Pros: they had the car I wanted. the sales person was competent. Cons: took like forever to go through their non negotiable process. finance was too interested on padding their profits then taking good care of customers. I was pressured and hounded and all I wanted to do was buy the darn used car. Please!
Business response:
Hi there, Thank you for taking the time to provide us with your feedback. Customer service is our number one priority and as a valued customer your satisfaction is very important to us. I can assure you customer satisfaction takes precedence over anything else. I would like to speak with you personally in order to better understand your experience and ensure your satisfaction. Please feel free to contact me at your earliest convenience, I can be reached at (303) 639-7984 or my email Rax.Patel@murraymotors.com. Regards, Rax P... read more
Unprofessional and it took forever I went with a friend to help her with buying a BMW. The only reason we were here was it was close. I'm not sure if the prices were the best but the showroom was full of sales guys acting unprofessional. We knew the car we came for so picking it out was almost as easy as expected, except for the fact they dont negotiate, not even a penny. Then the wait before and during finance was just murder. And the pressure then to buy all sorts of stuff you don't need or want. How can buying a car take ... read more
Business response:
Hi there, Thank you for taking the time to provide us with you feedback. Customer service is our number one priority and your input allows us to ensure every customer is satisfied. We find that are true-price is very fair and do not deviate from it. I would like to speak with you personally in order to better understand your experience and work to rectify it. Please feel free to contact me at your earliest convenience. I can be reached at (303) 639-7984 or my email Rax.Patel@murraymotors.com. Regards, Rax Patel (General Mana... read more
Did not disclose condition of car, wasted my time Emailed about this car. Nothing in the description about totally thrashed back seat and hail damage!! So I rive across town, look at if for 2 min and walk away. What a total waste of my time. They need to provide accurate and detailed information about the cars they present for sale. Disappointing.
Business response:
Hi there, thank you for taking the time to provide your feedback. Thank you for the time you spent with our store, and I apologize for the time you felt wasted here. I'd like to speak with you directly about the vehicle you came to see and learn more about what you're looking for. I'd be happy to help you find the vehicle that's right for you. Please contact me directly at (303) 639-7984 or Rax.Patel@murraymotors.com - Rax Patel, General Manager.
Really Poor Customer Service I contacted Murray BMW after seeing a car listed on Cars.Com. It was a car that I was very interested in purchasing, but I wanted to get an idea of the cash difference between my trade and the price of the Mercedes Benz C300 I liked. I was informed that it was not dealership policy to release that information, and the only way to determine that figure was to come into the dealership. Consumer Reports has advocated that if a dealership is not willing to negotiate over the phone, the best thing to ... read more
Business response:
Dear Phil, Thank you for taking the time to leave a review about our dealership. We would like to apologize for any inconvenience that you encountered when attempting to figure out pricing. However, we always strive to give the most accurate pricing model for a trade-in, and therefore we like to give the vehicle a full inspection beforehand. Please reach out to us at(303) 639-7984 and speak with our GM Rax so that we may speak with you directly and rectify the situation. Thank you again and we look forward to speaking with y... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 4,336 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.