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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I made an appointment for 8am I arrived at 740am They took my car and parked it in the parking lot. I told Dave the service rep I want an alignment and an oil change he said the alignment would take all day. I said okay. He called me on my cell phone at 2:40 pm to ask me if I wanted an alignment. When I got to the dealer at 3:00 pm Dave told me they had not done the alignment and thats why he called me to ask if I would like it done. I reminded him that was one of the reasons I made the 8:00 appointment,and that He had told ... read more
WE purchased out BMW a little over a year ago. It had a factory warranty that was still active. We had lights on the dash popping on telling us there was a steering issue and a flat tire. we had them check it out. They said we needed a new battery. A year later we were driving on the same battery. We brought the car in for a check up before the warranty ended. We asked them to do a full check up . They told us it was fine and sent us on out way.. 4 weeks or so later the car wouldnt start. The warrenty was now expired. I repl... read more
I have a friend who claims to have had stellar service from BMW NW - but I'm becoming convinced that he has radically different expectations than I do. My experience with this dealership has been dramatically varied - had a reasonable purchasing experience and a couple of fleeting positive experiences with the service department on what turned out to be tiny issues and quick fixes. Where this dealership falls flat is in the communications and scheduling areas for non-trivial issues. 1) They appear to keep "losing" my car in ... read more
Very poor service. I will bring my BMW to Bellevue from now on. They would not warrantee a 15 dollar part that fell off my car. They said it was stolen even though I assured them I noticed it was loose and then fell off on the freeway. My car is always in secure parking. They tried to fix my 2009 3 series when the check engine light was on. They replaced a part that wasn't broken. When I brought the car to Bellevue, they promptly noticed that a vaccuum hose was disconnected. Easy fix. No problems since. They picked me up fro... read more
no follow up, did not assist in a problem in a new car that was noticed only two hours after getting it home - not a single call back (but tons of e-mails thanking me for spending my money at the dealership and asking fro good review). The service level does not even compare to what I have seen in the higher end (before buying the BMW, I have checked out the lexus, Mercd and infiniti) - BMW needs to understand it takes more than just a good car to maintain the edge.
I first took my z4 to BMW of Fife in jan. this year because my top was not going down and latching all the way. well it has been 4 months and have now had my car in there 5 times for the same issue with the top. The dealership has not fixed the issue and have now made it worse. The top now sticks up 1.5 inches from where it should be becuase of what the dealership did to my car. They have now said they are not going to take this car back in anymore becuase they are done working on it, and they dont care if the car isnt fixed... read more
This was my first BMW and I was so excited to get it until I had problems with the paint on the doors. The service dept. was rude and claimed it wasn't there fault. I was constantly in there with computer issues. At one point I was driving and all of a sudden the car just shut off. Come to find out it was a bad 02 sensor. If you are waiting on your car for service, you might as well plan on being there for hours. Very understaffed and can't fix a problem the first time, especially warranty work. That makes sense because the ... read more
I purchased a new 3-series this year with great excitement. I was even excited for my first oil change. That all changed when I got home for my service appt. Upon turning off my car and walking to my front door I noticed all of my oil quickly running down my driveway. I had the car towed back to the dealer and I was told the tech had forgot to put the seal in at the oil filter. Not a good first experience. Additionally the dealer never reset Oil Service timer in the only two times I took my car to this dealer. In buying a bi... read more
One thing I didn't like was the fact that they always seem to be "understaffed." It takes over a week just to get an appointment, and then (for me at least), it seems that the service takes about twice (or more) as long as it should. And each time I mention the length of time the service took, they simply say that they are understaffed and they are working on it. My most recent gripe was when I took my car in for a rough engine idle and check engine light. First, they were booked out one week. I made sure to get the earliest... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open at 6:00 a.m.