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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Wonderful first class service from Kevin, my long time sales rep. Gorgeous vehicles and a clean, beautiful showroom.
Business response:
Thank you for the great review, Chuck! We are so glad to hear that you found the right vehicle working with Kevin and the team. Drive safely, and we hope to see you back at BMW Northwest!
Everyone is kind and helpful with all your needs. Maintaining your vehicle and working with you on purchase is priority.
Business response:
Thank you for the great review, Bobby! We are so glad to hear that you had such a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
Had my first service visit at BMW. They appear to have done a very thorough job based on the mechanics video. Andrew in the service department was friendly and efficient. They even washed my car while being short staffed due to Covid. Overall it was a great job and good experience. Customer service was excellent!
Business response:
Thank you for the great review! We are so glad to hear that you had such a successful and professional service experience working with Andrew and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
The adviser that went over the car with me didn't understand a question in regards to if my vehicle had illuminated kidney grille.He said he never heard of it before. lack of knowledge on his part. I come to find out that I do have the illuminated grill but not sure how to set it up. Called on it and nobody new what I was talking about.Don't think I'll do business there again because of poor customer service in new car sales. I believe they don't deal with a lot of X6 M50i.
Business response:
I apologize that we fell short of our high standards during your recent visit, and I would like to speak with you to provide the right information on the functions of your vehicle. I will not be able to find your information with the name you've provided, so if you could give me a call directly or provide a phone number, I would like to assist you. Thank you, Jay Senon - Service Manager - 253-896-2502
"Dishonest service practices. Bait and switch to try and..." Dishonest service practices. Bait and switch to try and charge me $9000.00 for a service they told me was covered over the phone. Called it a mistake and wouldn’t even admit or apologize for what the actual maid take was.
Business response:
We never intend to mislead or deceive our guests and apologize for any confusion. We assure you that we will keep this feedback in mind moving forward. Again, we are sorry for the mixup and that there isn't more we can do to assist you.
"One of the worst experiences of my life. The only reason..." One of the worst experiences of my life. The only reason this is getting two stars instead of one is that I could tell my service advisor was doing his best but that shop is such an utter mess a lot was out of his control. I admit my situation was complicated but boy did they screw it up at every possible turn and in every possible way. My car was in the BMW Northwest shop from March 27th until June 12th. This alone is ridiculous. A water leak in the trunk from a ... read more
Business response:
Matt, as you might expect, this review was difficult to read. We sincerely apologize for the long wait for your vehicle repairs and can only imagine how frustrating and costly it must have been for you. We're sorry to hear that we let you down and couldn't do more to keep your business. If you are willing, would you give our Service Manager, Jay Senon, a call? We would love the chance to have a conversation and learn how to prevent a similar situation from occurring down the road. Thank you. Contact: Jay Senon - Service Mana... read more
"Customer service was far lower than one would hope for at..." Customer service was far lower than one would hope for at a BMW dealership. When I asked about being slightly over on mileage and what BMW would pay for versus myself my service advisor made no attempt to help solve the problem. When I got upset he put in the documentation that I refused to sign the authorization, which he never asked me to do. Then at the end because I chose not to pay $400 to change out two air filters my vehicle said that service was “over due... read more
Business response:
It's extremely disappointing to hear that we lost your business. We expect our guests to be treated with professional service and I'm so sorry that this wasn't reflected in your recent service experience. I will speak with my team about your feedback to make sure a situation like this one doesn't happen in the future. If there is anything you would like to discuss further, I'm available to take your call. Thank you, Jay Senon - Service Manager - 253-896-2502
"Major Issues Missed on pre-buyers inspection - We went to..." Major Issues Missed on pre-buyers inspection - We went to BMW Northwest to get a 2008 BMW X5 looked at in considerations to purchase. When the report came back they let us know that there weekend some minor leaks in the valve cover gaskets and the front brakes needed replaced. In my mind as a husband, I though to myself “no big deal” and “those things can be semi easily fixed.” Plus we are getting a good deal on the car. Approximately 200 miles later, the car shu... read more
"Disgusting." I called to scheduled a headlight repair on my 2007 BMW Z4, the first contacted person acted confused about the service call, she transferred the phone call over a voicemail box, I left a message that it was ignored, because the person never answered back. The next day, I took my car to the service department, I was never greet by anyone, I tried to make eye contact by someone and they avoid the contact until someone finally approached me to tell me to move my car away from the service lane. When I asked him fo... read more
Business response:
Greetings, We apologize you did not have a good experience in our Service department. We are looking into your review with our call center manager as well as our Service manager. We appreciate your feedback as we are always looking for ways to improve. We would really appreciate the chance to make it up to you and prove that we are known for our family owned customer service. Thank again for taking the time to leave your feedback. If can please email us at alexis@bmwnorthwest.com, we would really like to reach out to you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 6:00 a.m.