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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
A simple job takes them over a week - and is typically not done right even then. I've taken my X5 in for its oil change service twice now - and each time - not only have they kept it WAAAAY longer than they estimated, but in the end - left the job undone. Their typical pattern is calling you late evening - and leaving a voicemail about why your job could not be done - and some long winded explanation about the same. It looks like they are swamped - that much seems obvious - but I also think they are extremely inefficient (th... read more
John Myrtle is a nice guy, but it is clear that BMW makes its' money at the Service Department - not in the Sale of their cars. I have 60K miles on my 2001 325i and my brake pad light came on. I was informed I needed new brakes = rotors and pads; and they had been replaced at 30K miles! He proceeded to tell me I needed additional work that totaled $3,500! I picked up my car without letting them do a thing; and found out from someone who REALLY knows cars that the sensor light must be out of whack, there isn't ANYTHING wrong ... read more
Technician is way too arrogant and dishonest. The Director of Client Relation always tries to cover up things they do wrong. I'm deeply disapointed........and the work quality is poor....caused more problems.
Too many problems to list, but I will try: - Asked them not to wash car, they still did - Scratched my leather seats - damaged right front fender, hood, and bumper - advisors are careless, and are not knowledgible - have to come back for a re-work twice or more for almost every repair. Stay AWAY!!! Need more details, e-mail me at mishutam@yahoo.com
I specifically asked BMW of Austin to NOT wash my M3 everytime it has been there for service. I watch the writer scribble "no wash" on the ticket and everytime (~10 visits) they have scratched the crap out of my car by washing it. Left oil on my steering wheel, and then tried to blame it on me! Have also caught them lying red-handed about diagnoses. I had installed a metal impeller water pump and they tried to tell me my PLASTIC impeller pump was going bad. I told them I didn't have a plastic impeller version to which the re... read more
I've visited BMW of Austin 3 times. My car was purchased from a prvt pty, was not a CPO, but it is covered by an extended warranty. On the 1st visit, I had some non-warranty work done, all went well. Cust Svc rep was friendly and helpful, and work done correctly. 2nd visit was for replacement of the oil pan gasket and a suspension part, both under warranty. Wrty paid for the gasket & oil, I paid for new filter. Techs failed to reset service interval indicator. I mentioned this on follow-up call from BMWNA, but no contact fro... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.