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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I dropped my car off for a diagnostic and the service was great. They were super nice, very helpful and worked with my schedule. Thing is, my driver side window is now off track. I smoke and use the window daily when smoking. I smoked on my way there and the window rolled down with no issues. When I picked the car up, I rolled the window down and noticed it was making popping noises and having trouble rolling down before even putting the car in drive. I immediately called and left a message for the associate as I picked the ... read more
After losing my car after it was towed, then losing the key and finding "on the floor" they worked on clearing the alarm code by disconnecting the battery. After that they spent a week trying to hot-wire and diagnose the problem. After they finally got it hot-wired they called me and told me "good news, bad news". It runs but locks don`t work.I figured I could live with no back door locks for a while. Then they made me wait 30 minutes after I paid the close to $500 to get my car because they were having trouble finding it. W... read more
I have owned many BMW's in the past and have never had the problems that I have had with BMW of Austin. I purchased a new car from them and while my salesman, Mike, was great, the finance department was manipulative and deceitful. The service department is only interested in charging excessive fees and not fixing your problem. My car has been mis-diagnosed numerous times... I have paid excessively for work that was not needed and I have been stranded on the highway because of their work. To top it all off, I still have a pro... read more
It's no wonder I have never bought a car in Austin. The dealers here as a whole have terrible customer service, and BMW of Austin is no different. Came in Xmas eve and was told everyone is leaving so please come back another day--what??? Just the arrogance of these guys amazes me. Called a dealer in the Dallas area the same day and got great service and no rushing out due to "our staff have a life too". Great service from the out of town dealer. Didn't buy BMW for several reasons--ended up with Porsche.. But I can assure you... read more
Took my 740IL in because it was sluggish and I smelled something burning. I was told that my manifold gasket was leaking and needed valves covers required replacement. I decided that the cost was too expensive and decided to do $2000 worth of work so that I could sell car without having to spend too much on repairs. Upon completion of work I noticed that drivers window wasn't working properly, radiator overflow was cracked and it still smelled of oil(neither was a concern with exception of oil smell). The engine was cleaned ... read more
had to deal with this dealership for two years before we finally had enough! yes bmw has a warranty that covers all maintainance but my wife and i could not keep the damn car out of the service department. What a pain! besides the fact that whenever my wife had to bring the car in they treated her with total disrespect but were fine with me. We hated this dealership so much we traded our bmw in to MB of georgetown and purchased a MB. wow now they know how to treat their customers.
By far and away this is the worst car experience I have had and that says a lot as I owned an XR4TI. About one year after warranty two major failures occured within one week. One is a proprietary "computer" malfunctions which can not be fixed except at a dealership, the other was a recall item that simply is not being honored by the dealership. When I droped off the car I did so with a diagnosis from a non-dealership mechanic saying that only the dealership has these parts and that they should, in his opinion, cover these it... read more
I wouldn't recommend this advisor. First, I call to make sure they have a loaner since I live 50 miles away. I show up, no loaner. So am I supposed to walk home or something? I could have accepted a ride but a loaner was a much better option. Basically, this guy just shrugged his shoulders. I had to complain and have a manager take care of it. No to mention he isn't very friendly. There are better advisors, stay away from this guy. At least the facility and wait area is nice.
The question should be "would you recommend someone else?". If you under warrantee, you'll have to pay. Money or travel time. John Roberts (may he rest in peace) did not run the previous dealership. He only dealt with problems when they would not go away. He had others who's agenda was go bring in money. BMW of Austin (Penske controlled) has a whole different approach. Customer approval. The agenda however is purely to make money. Being a publicly traded company, they owe their stock holders that. For those of you who do not... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.