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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This dealer wanted $2,800 to fix a fueline. The parts are less than $400. They wanted $800. I was able to take this car to a So. Austin BMW specialist and got the whole job completed for $900. What a rip off BMW of Austin!
The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many of the items in which I asked for were either not clearly stated to me or just outright ignored. Live and learn. I will not be buying a BMW from this dealership again. The vehicle continues to surprise me with items that are missing or messed up on a day to day basis. It even has prior damage that was not disclosed to me and apparently covered up so I wouldn't notice. Wish I ha... read more
This was one of the worst customer service experiences I've had. I took my car after an accident to have the mechanical work done. I thought everything was fine until I took the car to a body shop since BMW of Austin doesn't do body work. The body shop said BMW of Austin missed some mechanical work and were also holding onto some funds from All State and that BMW of Austin would not return their phone calls. I had to make several phone calls and get an All State manager involved in order to get those funds returned. The serv... read more
3 yrs ago I called BMW of Austin. I explained the car we wanted, went through all the options, and my sales person quoted a price. I didn't negotiate as it was one of my first leasing experiences. Now our lease is coming due and we want the same car, just a 2016 model (now the 340i which is exactly the same price). I called my sales person, gave him the specs and asked if we could reduce the down payment and monthly price since we are current lessees. He e-mails a quote with a car that doesn't match for a price that is subst... read more
We bought a used bmw. It had some strange warning lights on. We were told to take it to a bmw service department to find out what was going on. We arrived today at 130 and explained the situation. We asked if we should leave the car or wait. We were told it wouldn't take long, we should wait. We did. For 2 hours. We checked periodically to see what was happening. We never got an answer other than it wouldn't be long and they would find the guy who was working on it. At 330, we still had no answers, and the man who took our c... read more
I have a 500 series, that I took into the BMW dealership for service on a Wed. morning, and got a loaner. The service tech, Kyle, said he would call me when he had news. On Friday afternoon after not hearing from him on Wed, or Thursday, I called him, and was delayed in talking to him, and then after a wait, I called him back. BMW should be able to build a car that has replaceable head lights, but not BMW. The first time that I had to replace one, it cost $138 in labor because they had to "loosen the bumper" to replace the b... read more
Beware of rats! Sent my college daughter in to have bmw serviced and when she got it back it came with a visitor in car - A RAT- . We bought traps and tried to get it out ourselves with no luck so after a week of droppings, chewed up seatbelts, and chewed up belongings I advised her to take car back so the dealership can get it out. Service dept wants to charge over 200 dollars to find it bc we can't prove it came from there. After talking to other bmw customers they also had rodents after getting their car worked on. REALLY... read more
Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When they replaced it and other covers they failed to fasten it properly and it got tore up and damaged as i drove. Unsightly for a beemer. Of course they just asked me to bring it back as if my time was worthless. they did it properly this time but i should not have had to bring it back in the first place. this is just one of two issues in the same incident. i believe this just sheds ... read more
I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off the parking lot i noticed it did not work. i tried again a few lights later and nothing. Immediately called back service agent ant let him know i did not have a problem prior to drop off and its a function i utilize all the time. i had no hint of preexisting issue either. asked me to bring back did so they claimed no r... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.