BMW

Mike and Tammy 

on DealerRater

4 years ago

"We used their website to determine the value of our trade..." We used their website to determine the value of our trade in which was above what was owed. We got there and were told by Sales Manager Chris that although BMW National forces them to use Kelly Blue Book, they do not have to honor it. In-fact, the dealer uses Manheim (https://www.manheim.com) to determine vehicle value. This requires people to register and registration is limited to dealers and auctioneers only. Access to the general public is denied. Chris furth... read more

jr_lock55 

on DealerRater

4 years ago

"Power steering ✔ brake pads✔ detailing x. Josh, did not..." Power steering ✔ brake pads✔ detailing x. Josh, did not Q/A the detailing of my car he overlooked vacuuming the hatch back area. TY. J 

mbrown55 

on DealerRater

4 years ago

"Communication severely lacking. Shop closed at 3pm on..." Communication severely lacking. Shop closed at 3pm on Saturday and at 2:30 I had not heard anything after calling and asking for update three times. Finally just drove to dealership and car had been ready for several hours. Not a good experience. Service advisor had gone home and nobody bothered to call or notify me when my car was ready. 

Rodwil53 

on DealerRater

4 years ago

"The sales person, Matt, and the finance guy are forward..." The sales person, Matt, and the finance guy are forward to deal with. This is the third car I have bought from BMW of Austin. 

Tho Nguyen 

on DealerRater

4 years ago

"This is a review of the service department of BMW of..." This is a review of the service department of BMW of Austin. We took the car in for a lease end inspection. The lady told us the two front tires were "not meeting BMW standards for wear". We don't even know what that meant as we know for a fact that the tires meet Texas/Austin inspection requirements. In any event, to avoid any argument from them, we asked for an estimate. It was about $585. We took the car in for the replacement. The bill was $ 645!!! We told the cas... read more

Lctitus 

on DealerRater

4 years ago

"They changed my tire but did not reset tire pressure..." They changed my tire but did not reset tire pressure monitor. Now im driving my car and it still says i have a low air pressure. To comes matter worst Ill have to drive back an hour to the dealership next week on my day off . This is not what I expected 

Sm710ea 

on DealerRater

4 years ago

"This dealership has gone downhill. I have been a client..." This dealership has gone downhill. I have been a client here for 13 years. The receptionist, Mckala was unapologetic and completely unhelpful when I showed up to the dealership at 9:30 having been told at 8:45 that my car would be ready for pick up at 9:30 and McKala says it is going to take another 30 minutes because they haven’t done anything to get the car ready for pick up. I asked why they told me 9:30 and McKala just said “I don’t know”. This lack of customer... read more

lynn.quick 

on DealerRater

4 years ago

"I drove in for air in my tire. We had just had extremely..." I drove in for air in my tire. We had just had extremely cold weather but it turned out to be a nail in my tire. They sold me a new tire and worked me in . I was out within an hour and 15 minutes. 

sflowers 

on DealerRater

5 years ago

"Had a defective charger on my i3, a cpo’d 2015 model. On..." Had a defective charger on my i3, a cpo’d 2015 model. On my first trip to the dealership I was told the part was not covered by warranty. My second trip to the dealership with charred part in my hand yielded a better outcome. Scott Cuny, my service advisor researched the issue and said the part was indeed covered by the warranty. I left part in hand.