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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"If you are price shopping used BMW, save yourself some..." If you are price shopping used BMW, save yourself some time and skip this dealership. Better deals can be found at every other BMW dealer in the Austin, Houston and Dallas area.
Business response:
Sean, I regret to learn about your dissatisfaction while shopping for a BMW. Given the opportunity, I would like to speak with you about your experience. Please email me at CMarkey@penskeautomotive.com. Thank you, Chris Markey General Sales Manager BMW of Austin CMarkey@penskeautomotive.com
"Avoid Brian Giroux!! Ask for any other sales representative " Never in my life did I think I would be writing a negative review of BMW of Austin. I am a long time loyal customer of BMW of Austin. Along with my family being an even longer loyal customer. Our normal sales guy was Jeff Reeves, I was deeply saddened when I found out he was no longer employed there. My father went in for routine maintenance for his car and was checking out some of the used vehicles on the lot and ran into Javier Moulini (apologizes if I spelled ... read more
Business response:
Brittany, I'd appreciate the opportunity to speak with you to learn more about any dissatisfaction with you and your friend's shopping experience. Can you please send your preferred contact information to me at pbriggle@penskeautomotive.com? I look forward to connecting with you! Best Regards, Paxton Briggle Director of Preowned BMW of Austin 512-343-3506 pbriggle@penskeautomotive.com
"Chuck Jet GM of Austin BMW cares about people who..." Chuck Jet GM of Austin BMW cares about people who purchase vehicles from this dealership he makes things right!! Above and beyond Mercedes of Austin which I bought 4 cars from.different story.
Business response:
Rose, we cannot thank you enough for taking the time to share your experience with us! You deserve nothing but the best, and we're grateful to know Chuck provided you with nothing less than that! We look forward to serving you again soon, and thank you for visiting us!
"BMW of Austin " BMW of Austin is sooooooooooooooooo much better than BMW of South Austin. The turnover of employees in South Austin is just a reflection of how BAD BMW of South Austin really is.
Business response:
Hello, Thank you for your kind words. We at BMW of Austin take pride in the long-lasting relationships we have with our customers, and those relationships are the basis for the extraordinary tenure of our employees. I'm concerned that you may have thought this review was on the BMW of South Austin's account when the posting is actually on the BMW of Austin's account. We are the one on McNeil Drive in north Austin. Please don't hesitate to contact me should you have any further feedback. Chris Markey General Sales Manager-BMW... read more
"Trouble customer service during Covid19. Had battery..." Trouble customer service during Covid19. Had battery replacement they installed battery charger in my car without showing me how this device will work What a great job ....
Business response:
Steve, I am sorry to hear about any trouble you are having with understanding how the device works. Given the opportunity, I would like to speak with you about your experience. Please email me at ahathaway@penskeautomotive.com. Thank you, Andy Hathaway Service Manager ahathaway@penskeautomotive.com
"My experience at BMW of austin." After looking different cars for myself i decided to look also BMW as suggested by my family. I went to BMW of austin on McNeil drive and that is where i met mr.Andrew Reeves,car sales person. finally i decided to look and may be BMW X5.Mr.reeves was extremely nice and he took all the time to explain different features of this car and answered all my questions in detail and to my satisfaction. After buying the car he and Mike Elias went over every things to our satisfaction. Mr.Reeves even c... read more
Business response:
Thank you for the great review, Ishwar! We're so glad to see that Andrew and Mike's outstanding service ensured your satisfaction. Congratulations on your new X5; please come back at any time!
"Crooks" I bought a car from the used lot with the top tier insurance they sell which is suppose to cover everything. Low and behold does not, the car was about to give and didn’t cover a single thing. So I spoke the used lot manager who told me to come in the next day and he’d buy the car back for what I owed on it as long as I committed to buying another used car from the lot. I show up the next day which ends up being his day off! So i proceed to take it up with management on the new car lot side, they said they would try... read more
Business response:
Hello, I apologize that you did not receive the level of service you expected and would like the opportunity to discuss your disappointment with any Sales experience. Can you please send your contact information to me at pbriggle@penskeautomotive.com? I look forward to hearing from you. Paxton Briggle Director of Preowned BMW of Austin 512-343-3506 pbriggle@penskeautomotive.com
"Service is key" We are looking for a no hassle, straight forward new car buying experience. After comparing Audi and BMW, we choose Mc Nieil BMW dealer simply Mike Hanaway provided good service.
I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months and it was in the shop every week to week and a half. I finally threatened to contact my lawyer and get a hold of the contacts I have with BMW corporate. They then seemed to make it right by transferring my very large down payment into another car on the lot. At this point I was very hesitant to buy another car from them, but I didn't have a choice. I searched for a month to f... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.