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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Amamzing customer service. Reese was very helpful. And the tow truck service was also great.
Business response:
Hi Regina, We are delighted that you received amazing customer service. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.
Always exceeds my expectations. I highly recommend BMW if Austin to all who may be considering a BMW.
My service advisor is Chris Brice and he is wonderful! He is always pleasant and professional. I first purchased my vehicle in 2017 and the staff has always provided excellent customer service!
BMW North Austin is top of the class. Erika Garcia is an excellent service writer!
Ask Ivan in used car sales. Impeccable character. Service department is stellar too. I highly recommend this dealership.
Business response:
Eric, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
"Service is “ok.” They have no loaners to give so it’s not..." Service is “ok.” They have no loaners to give so it’s not a “luxurious” service any longer. I get that there is a shortage but to make up for that you’re going to need to step up your customer service, a lot. The porters are not friendly, welcoming, or even mildly professional. I dropped my car off one morning and the only thing the porter said was, “ Do you have an appointment?” as if I was bothering him. No “ Good Morning welcome BMW of Austin.” He was texting ... read more
Business response:
Paul, Thank you for sharing your review. Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"The dealership sold me a warranty for lifetime oil..." The dealership sold me a warranty for lifetime oil changes. I pulled in and they told me a 2 hour wait, even though I had an appointment. It turned out to be a 4 hour wait. They were supposed to do a detailing on the car and they didn't. The service agent was aloof. DO NOT buy the extended oil change warranty or any warranty from these people. It was a horrible experience.
Business response:
Al, I would like to learn more about you recent service visit. We pride ourselves on the high-quality standards we maintain here at BMW of Austin. I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at hhargrove@penskeautomotive.com? Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"Am still interested the same car, but no one follow up..." Am still interested the same car, but no one follow up with me after I said I got trade in
Business response:
Hello, Thank you for sharing your review. Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"The worst customer service and dealership have ever dealt..." The worst customer service and dealership have ever dealt with. After 4 months still not resolved or finished work. Be aware and would never use.
Business response:
John, After a thorough case review, BMW of Austin would like to formally apologize for the mishandling of your recent service visit. Our communications were not responsive and we did not deliver the level of service that a client should expect. On the repair side, the dealership ran into several obstacles attempting to repair non-OEM components leading to delays and the delivery of parts that did not have proper fitment. As an amendment, the dealership provided a complimentary loaner vehicle, paid for your wheel repairs, and... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.