This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great service department.service tech Solis is solid,very..." Great service department.service tech Solis is solid,very helpful, professional.kept me informed about the work on my vehicle and worked diligently to satisfy this customer.
Business response:
Thank you for the great review, Dwight. We will be sure to thank Solis for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.
"Superb customer service" I recently leased a new X1 at BMW of Austin, and truly wish that all consumer transactions were this seamless and pleasant! Mike Hannaway is the consummate professional . . . knowledgeable, works hard to find you the car you want and is all around a great person to work with! Highly recommend!
Business response:
Congratulations on your BMW X1! We are thrilled to find of your strong recommendation and outstanding comments about working with Mike. If there is anything else we can do, please let us know. Our team is happy to help!
"Charles made my purchase very simple and a great..." Charles made my purchase very simple and a great experience. I would recommend Charles to anyone looking to purchase a BMW. Charles assisted in completing most of my purchase via email and telephone as I did not want to spend a lot of time at the dealership due to Covid 19.
Business response:
Congratulations on your BMW! Thanks for taking some time to share with us your feedback, Richard. We are happy to find that Charles has provided you with great care. If there is anything else we can be of assistance with, please do not hesitate to reach out and let our team know. We hope you are enjoying your BMW!
"Outstanding service and prompt delivery. Excellent..." Outstanding service and prompt delivery. Excellent waiting room and facilities. Entire staff was friendly, helpful, and covid astute. Very easy to schedule in line appt
Business response:
Ken, Thank you for your feedback. We definitely want to do what we can to ensure our employees and clients are safe. If there is anything else we can be of assistance with, please let us know. We are always happy to help.
"BMW Service" It took longer than expected because they had to order a part, but they notified me regularly about the progress and provided a new 2020 X5 for me to use while I waited. Everyone is very nice, helpful, and explains fully what is going on and why
Business response:
Thank you so much for taking a moment to give us your feedback for our team members. We are so happy to know that your service experience went well. Please let us know if we can assist again!
"Superb Customer Service" Mr. Mike Hanaway gave us outstanding customer service. He was knowledgeable and had exactly the vehicles I asked for online ready for us to test drive. We gave him our budget and he did a phenomenal job, we got what we wanted. Mike was very courteous and welcoming, we will definitely be back in the future. Josh Wheelock is another employee we met, we signed all paperwork with him. He was knowledgeable, courteous and gave us excellent customer service. He answered all our questions and not once did h... read more
Business response:
Hi Myra, Thank you so much for taking a moment of your day to share your feedback. Congratulations on your car! We'll be sure to thank Mike and Josh for their great care. If there is anything else we can do, please do not hesitate to reach out and let our team know. We are happy to help out.
"Service is always prompt, often finishing earlier than..." Service is always prompt, often finishing earlier than planned. Service agent is always helpful and not pushy regarding optional items. A truly professional atmosphere. I will definitely consider this dealer for future purchases.
"outstanding customer service and follow up" Troy was outstanding, allotted us plenty of time even though very busy, never made me feel rushed. He was knowledgeable about all aspects of the car, financing, options etc.
Business response:
We are so glad to know of Troy's great level of care. Thanks for taking a moment to share with us your feedback. We hope you have a great day!
"This dealer is committed to acquiring new customers and,..." This dealer is committed to acquiring new customers and, once it does, then provides outstanding customer service. I worked with BMW of Austin despite having six other BMW dealers much closer. They exceeded every other dealers’ prices and drove my new SUV to me 3 hours away.
Business response:
Michael, Thanks for taking a moment to share your thoughts about working with our team members. We are always happy to do all we can to ensure our customers are well taken care of. We hope you like your SUV!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.