BMW

BEEMA 

on DealerRater

14 years ago

Today was my first time in this dealership. I had always gone to Herb Chambers but lately was less than thrilled with their customer care. The whole place is amazing buy I had the pleasure of working with Menelaos Mitoulis. He made this such a worry free and pleasurable experience. He was kind...knowledgable ....and helpful beyond neccesary. I was in and out with a better deal than any other dealership could offer. I will never buy another car from any other dealership!!! 

NeverAgainBMW 

on DealerRater

14 years ago

I bought a certified pre-owned 2006 530xi from this dealership in 2008. The first time it needed service, I paid $88 to get a light bulb changed and sat in the waiting area for 3 1/2 hours. The car now has 60,000 miles. Recently, the iDrive screen completely died. When I called to make a service appointment, I was told I couldn't get a loaner car for 2 weeks. I made a bit of a stink and they finally agreed to rent a car for me. I brought the car in, and later in the day they called to tell me that the iDrive computer needed ... read more

vikramganesh 

on DealerRater

14 years ago

Hi, I bought a certified pre-owned BWM at the BMW Gallery, Norwood MA, in October 2010. I traded in my old car (Ford Focus 2007). After a few months, I got a call from the BMW Gallery, and I was told that the title document of my old car was missing. I had kept the title document in the glove-box of my old car. So, I went to the Gallery, gave them the original lien-release document of my old car and told them that the loan on my old car was completely cleared, and that the lien has been released from the bank. They agreed, a... read more

rkala 

on DealerRater

14 years ago

Horrible experience, 1st car they had me in a bidding war with a customer 50' away after the other sales person swipped the keys as my salesman went to move a car in the way before my test drive. No problem they had the exact same car with fewer miles that was taken 30 min prior to another dealer. Inquired about it, Matt called Norwell and car was still available. Agreed to a deal, 500 deposit and paperwork complete. Sales team called Norwell to tell them car is now SOLD and they need to have the car delivered Back To Norwoo... read more

West Coast Buyer 

on DealerRater

14 years ago

I purchased a 535xi CPO online in December after locating the car on BMWUSA.com. I couldn’t locate one on the west coast, but found two that met my requirements on the east coast. My first choice was out of Chicago, but didn't have a fold down rear seat, so I ended up purchasing from Norwood BMW. It was a pleasure to deal with the Chicago dealership, I wish I could say the same for Norwood. Below are the highlights of my experience with this purchase: • My initial request for a quote was met by an email response from Aaron, ... read more

vikramganesh 

on DealerRater

15 years ago

We bought a certified pre-owned BMW 328i on Oct 1. It has been 10 days now. We have experienced many problems already. Within 24 hours of purchase, I observed "Service Engine Soon" warning indicator on the speedometer, and the left tail bulb was burnt. They said the on-board computer of the car had some wrong data. These were fixed free of cost. A new bulb was installed and the on-board computer's data was reset. Then, after 2 days, the same left tail bulb got burnt again. This is very disappointing. I think the car has prob... read more

willlie j sanford 

on DealerRater

15 years ago

recently i had my wife's white 740i at ahe collision center for a minor repair which was handled satisfactory however her window were tinted by a sub contractor by mistake' the tint job although a mix up i agreed to tint remaining windows, but at some point during the tinting process the pael that houses the controls for the driver side seat was broken and after bringing this to the collision center's manager's attn. he tried to tell me that it was already broken, which was a lie, he very adamently denied it was broken there... read more

drauh 

on DealerRater

16 years ago

Harris Ali was extremely courteous and professional throughout the sales and trade-in process. His honesty and clarity were refreshing. I was happy to use the BMW Gallery of Norwood for my third BMW auto purchase in the last 7 years. Thanks Harris for making my recent purchase a pleasant experience. 

dietgirl125 

on DealerRater

17 years ago

I went to the dealership with the intention of purchasing a 335xi within the week. We dealt with an employee who seemed very friendly but clearly had no authority to make a deal. He quoted us a price, then tried to back out of the quote the next day. He was supposed to get back to us but never did. BMW lost a sale, and I would not return to this dealership. There are many other cars out there equal to or better than the BMW, I'll just move along to a dealership that cares.