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BMW
- Automotive
- Norwood, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
920 Boston Providence Tpke, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Went to this dealer for an inspection sticker, should be simple enough right? while waiting I received a phone call advising me that I do not have a front license plate therefore I would fail the inspection. I advised her that the front plate is in the trunk. I did not have the time to install it because the vehicle was just purchased. She then told me that they can not install the plate because it does not have a front bracket. A 2011 5 series does not have a front plate bracket? So bmw manufactured this vehicle with a rear... read more
In general my dealings with this dealership over the past six years have been good with the exception of this last time. These are the issues regarding my last visit: 1. Representative was in a rush and didn’t take down all information related to the appointment. 2. The car was brought in at 11:00am with the expectation that it would be done the same day. I make a call at 3:00PM to find out that the car hasn’t been looked at and as it turned out the car was not looked at till the next day. 3. I made it clear to the represent... read more
Working with Tom was pleasant. When I first walked into the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to answer my questions. It took about 3 weeks to agree on the numbers for the vehicle. I feel like the sales manager was being a little tight. Overall Tom is a good guy
I am seriously questioning the integrity of the positive reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to contact her Manager and the owner if necessary. After a "cooling off period", and a talk with another employee, I was under the impression Teresa was on her way out and that management was well aware of her sarcastic and hostile attitude. Considering this is not actually the case, I will be writing a very detailed letter ab... read more
Today is my last time that I will visit this dealership. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. It seems that they do not want to pay for the loaner. Once you are in, you can wait and wait. The appointment is setup so that you get a loaner only when you pay. When you make an appointment, customer service will say that service appointment does not need it a loaner and you can wait. It is in poor taste. My 325 has 96000... read more
The customer service for this Gallery is atrocious. The poor service started with the giggling girl on the phone when I made the appointment, this gave me a bad feeling but that's only one employee right? I had never been to this location before and when I entered the building, unsure of where to go, I stopped at the info desk where the gentleman behind the counter was having a loud, personal phone conversation and couldn't be bothered to help. As I move on still unsure of where to go, I am passed by numerous employees who m... read more
Be Aware of this dealership (BMW Norwood), go to any other BMW dealers, this dealer sold me a brand new car which had 600 Mileage. Since It's my first experience with buying a brand new car, I was not offered to agree on the car condition of delivery, They had me paid the deposit a week before delivery, and to sing the contract before even look at the car.
I brought my 2008 328xi in for service on October 22. The service light was on. The diagnostic system revealed a need for a brake fluid change, a multi-point check and new rear brakes. The first two items were estimated to cost about $400 and the latter about $750. I inquired about the seemingly high cost for the brakes. The response wwas that included pads and rotors. If I had not asked several other questions I would not have found out that the system read that brakes were needed in 4,000 miles and that the rotors may not ... read more
After telling me she could easily service my vehicle, it was an emergency situation and making me come all the way down to the dealership...This was the service rep's (Teresa's) response to me telling her I had spoken with her not more than an hour ago....."honey, you must be confused and misunderstanding something that was said". I reckon I'm just another confused and incompetent female in the world. Shhh...don't tell the bank that employs me to manage one of their $20 billion portfolios...they are under the impression that... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,447 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.