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BMW
- Automotive
- Saint Petersburg, FL
About this business
Location details
3800 34th St N, Saint Petersburg, FL, 33714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible Service I have tried for 2 weeks to get an appointment to get my X6 serviced and, unbelievably, I can't get through to anyone in service. I have been put on extended hold many times and no one picks up. When I have got through to a voicemail and left a message, no one returns the call. I have never seen anything like it. I am a long time BMW owner and I bought the X6 from them. I am done with them - made one call to a competitor and got a service appointment right away. Lousy dealer - they lost m business.
Check engine light The "engine malfunction" came on in my 2015 x1. Following the instructions to "drive with caution" and bring in for service, I did, without an appointment, because obviously it seemed important to have it checked. I knew I'd have to wait. The greeter asked the name of a service person, but being it was my very first service with the car, I did not have a service person. I was surprised that after being there for 2 hours, that not one service person came over to introduced themselves to me, or even said "go... read more
car buying I didn't visit the dealership showroom nor did i buy any car. so my ratings may not reflect actual experience with this dealership.
Bert Smith BMW Service Dept has gone downhill Been a customer for over 5 years having purchased 3 bmws and using the service department during that timeframe. Generally, decent service performed in a reasonable timeframe. Considered average. During 2015 and my latest visit - had the misfortune of meeting the Service Manager - Don Corey. Mr. Corey was rude, overly aggressive and attempted to intimate me - in almost any other situation, a court ordered restraining order would have been needed. Mr. Corey's attitude and demeanor... read more
Not hitting on all cylinders Spent several days communicating with Tom Heinz (salesperson). After we had agreed on price, he never followed-up until our email to him 11days later. WOW. He was disinterested in completing the deal even after we were 99.oo% almost complete. Therefore, we finished the deal with another dealer, better price and communication which was lacking at Bert Smith. Bert Smith dealership/salesperson seemed less interested in selling a car for a "fair price" and more interested in premium for their dealers... read more
Business response:
I appreciate the opportunity to earn your business and am disappointed we failed to meet your expectation. In a continuing effort to grow and learn from our mistakes, I'd love the chance to speak with you to see what we can do to be better going forward. You're welcome to contact me directly, my direct contact number is below. Thank you again for the opportunity, and I look forward to speaking with you soon. Mike O'Donnell Sales Manager (727) 527-1111 ext 521
The worst BMW Experience I own a 650 convertible, and I find it extremely aggravating that this well known dealership would not top off my oil because I did not buy the vehicle here. It is well known that these models burn oil within a thousand mile, yet your employees seem to ignore that and proceed to tell me that I can go to where I bought the car and get it topped off. I am degusted with the way I was treated and will never go to this dealership again. I suggest that future customers seek service elsewhere and to avoid B... read more
Bert Smith BMW service I thought when I bought a high end car I would be treated with respect. After my last service experience with Bert Smith BMW, we are selling the car and buying another high end car that has a service department that actually cares about their customers. It was not one service experience from Bert Smith BMW that was bad but many. The final one was a battery replacement, I was told one reason by Eric on why my battery went dead (made no sense to me) and when my husband called to get an explanation - Eric... read more
today is the start of the 6th week BMW in bodyshop Today is the start of the 6th week my wrecked BMW 535i has been in the body shop. I am told it could be 10 weeks due to not enough staff or racks for the cars. I am VERY frustrated and simply do not understand how it could take so long. If staff or facility is needed, make those changes to serve those who purchase cars from you - your customer. The buying process was fine, the customer service not very good.
Worst experience ever! I went to Sarasota to buy! Not only did the salesman become a bit nasty when I wanted to test drive a Z4 he "insisted" that he knew which car I should buy! Outrageous! I went to Sarasota and purchased the Z4 that I was looking for. Never again!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,346 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.