BMW

4.5

Automotive
Union City, GA

About this business

Automotive Auto Repair Car Dealers Used Car Dealers

Location details

4171 Jonesboro Rd, Union City, GA, 30291, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	Closed

4.51,206 reviews

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Kisha Carter

4 years ago

Business response:

Kisha, Our goal is to always offer the best possible service and we apologize that we fell short on this experience. I want to hear more about how we can improve and retain you as a customer. Please call me personally at 770-969-0755. Thank you and we look forward to making it right. Thank you, Robert Fowler, General Manager

Trena Brownlee

Recommended

4 years ago

No recommendations, at this time

Business response:

We appreciate your time to leave our dealership to leave our dealership a rating and review, Trena!

C.J. Chico Jr.

5 years ago

Business response:

C.J, we’re concerned by your review and would love the opportunity to have it addressed to you. Your satisfaction is extremely important to our company. Please contact our office 770-969-0755 at your earliest convenience.

C.J. Chico Jr.

5 years ago

Ryan Christian, Nate Redford, and Robert Fowler all exhibited very poor customer service. Ryan (Sales Advisor) and Nate (Sales Mgr) made me all sorts of promises to get me in the door, then ignored my calls and texts when their promises didn't pan out and I was looking for answers and what the next step would be. When Robert, the General Mgr was made aware of this situation weeks later, instead of him giving me a call as I had requested, he instead shot off a very rude email to me in which he stated that he had been informed... read more

Business response:

Palactine Strozier Fleming

5 years ago

Mistake. Meant to press yes. Service was good and Chris was great.

Business response:

Palactine, we work hard to deliver great care to our customers at BMW of South Atlanta and we're happy to see that it reflected on your last visit! Have a wonderful day!

Andrews Pruitt

Recommended

5 years ago

Quoted service time was on the nose

Business response:

Thank you Andrews for leaving us a great review. We are so happy to hear you are satisfied with your experience. We appreciate you being a valued customer.

Shawn Bryant

5 years ago

A 1 day job ended up being a 2 1/2 day experience. They called and told me the car was ready. When I got there had to wait another 45 minutes. Very unprofessional. Never going again.

Business response:

Shawn, We’re very sorry for the less than perfect experience here at our dealership. I would love the chance to speak with you more about this experience. Please call me directly at 770-969-0755. Thank you, Robert Fowler, General Manager

Jahari Tabor

5 years ago

The customer service is terrible and the communication in none existent. Avoid at all cost, I’ve been waiting on a call from Matt to tell me about my vehicle that has been there since 9am, it’s currently 5:40pm. I called the service department to get a hold of him and have been on hold for over 20mins. This is below BMW standards and they need to replace the entire team in that business. And add insult to injury they tell me to pick up my vehicle because they couldn’t get to it today so bring it back first thing in the morni... read more

Atalya Rajahn

5 years ago

My husband stopped by for an oil change and diagnostic. When he came in it had NO ISSUES driving— at all. On the website specials were listed for oil change and diagnostic for $89 and $150. He was quoted $450! after everything was done and he went to leave, the tension belt had “come off” and the wheel was locked. they charged him to put one on.. Bad business tactics. It did not have this issue when he came in. messing up your car to charge you extra to fix it?? Will not be returning.