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BMW
- Automotive
- Union City, GA
About this business
Location details
4171 Jonesboro Rd, Union City, GA, 30291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service is slow, but acceptable. My schedule does not make scheduling easy so I am mostly a walkin. The remodeling is cramped. I would rather drive to Montgomery when possible. They are normally 30 or 40% cheaper and with BMW that can be almost a grand less!
Business response:
Thank you for your honest feedback, Doshia. We always strive to provide our customers with prompt service and fair prices. We are constantly working toward being the best we can - if there's anything I can do to ensure your future satisfaction, please feel free to contact me. We hope to see you again! -Jason Wilson, GM, jasonw@sonsautogroup.com, 770-969-0755
Horrible customer service experience Took my BMW into BMW of South Atlanta because I had a issue which made the check engine light come on and I got a battery power discharge warning... I was quoted for a battery.I excepted the price and let them proceed to service my car.. they come back and say 2 fuel pumps on my car are failing and causing 134567&8 cylinders to misfire. I say just do the battery because I don't understand how all this just happens all of a sudden when it just read I need a battery. They say sometimes when... read more
Bad customer service, no information. Things happen but a bit more focus and transparency would be appreciated. I did not buy a BMW for this kind of treatment.
Service advisor made no sense what so ever I'm also a former mechanic just not bmw but I do know well enough to use a scanner and read the codes I get codes told to me from service advisor which are irrelevant to the codes I pulled today I walk in after hearing a retarted voicemail about how "the other side of the fuel injectors need to be refilled guy stutters then says replaced" completely have nothing to do with codes I pulled from 3 different locations and then when I come in everyone in the office laughing so I just my ... read more
Business response:
Mr. Ortiz, we are sorry to hear about your dissatisfaction with your recent service visit. Please give us a call to discuss the specifics. You can reach our General Manager Jason Wilson at 678-479-4600.
Absolutely some of the most unprofessional sales reps ever ! Bought my car for Felicia Hayes. Never wants to help . Shotgunned my credit report after specifically being told not too . Was lied to about the original down payment and capital one deal I had done prior to going to dealership. Found out from capital one the deal on table stood as shown. They just wanted to steal the sale. Have been asking for weeks now about out of state registration. Once again my sales rep said she erased my number by accident ..meanwhile I'm b... read more
Business response:
Mr. Ali, my name is Jason Wilson and I am the General Manager here at BMW of South Atlanta. Thank you for taking the time to share your feedback with us regarding your recent purchase experience. It is our goal to make sure our customers are 100% satisfied with both their purchase and ownership experience. Apparently we dropped the ball as it relates to your purchase. Please feel free to reach out to me personally to discuss what we can do to resolve any unresolved issues. You can give me a call at 678-479-4600. I look forwa... read more
This location sucks! I brought my car in 2 weeks ago for a diagnostic test the issue with the car was something electrical or something dealing with a sensor they give me a diagnosis that was irrelevant to the issue I brought the car back the next week and said your diagnosis is irrelevant the car is still doing the same thing they told me it was something different I'm like why didn't you say that the first time and they said that because I just wanted to take care of the other issues so they did not even addressed why I br... read more
DO NOT TRUST AVAILABILITY ONLINE OR OVER THE PHONE! We drove from FL in a rental car, after confirming online, in email, and over the phone with Kourtney Batson ("salesperson"). We hoped to drive our new vehicle home, and explained we had to make arrangements for our daughters while making the long trip. And after talking to her we felt confident that it would be a smooth deal. So our offer was confirmed, offer was accepted, and no deposit was necessary for hold, to pick up Saturday morning. Again, I offered to make a deposi... read more
Business response:
Mrs. Whitley, We are extremely apologetic that you arrived at our center on saturday only to find the vehicle was sold on friday evening. This is a very unfortunate event and our desire is that it never happens to any client hence we do have a process in place for Clients like yourself whom are coming in from out of town. There is in fact a grave disconnect in your review vs our records as we do in fact record and keep track of every email and phone call and we do not have any entries by yourself confirming delivery on satur... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,206 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.