BMW

blackhole 

on DealerRater

9 years ago

I have used them occasionally over 5 years with pre-owned Bimmers. The service was fair, at best. I looked at their limited selection and ended up buying at the Charlottesville BMW dealer, as they knew their cars, and were a lot more people oriented! The sales staff at Berglund were not friendly, and certainly did not know enough about what they were selling! Plus the fact that most acted like a bunch of tools with an arrogant attitude! 

Berglundcrap 

on DealerRater

9 years ago

Bought our last car from Berglund BMW three years ago and had a great experience. Went back yesterday and everyone was new and sketchy. Undervalued our trade, lots of games, etc. Did not buy from them. Drove to Charlottesville instead. Avoid this dealership! 

Leandro Santos 

on DealerRater

9 years ago

Can I rate it negative stars? Careful with their Mercedes CPO's, because they really do not do what is required for the certification. Bought a 2012 CLS550, CPO, 10 days ago and drove it back to NC. The car has been in the shop for 6 days because there was a massive water leak inside (found after the first rain)! Also they replaced an iPod cable for another that was defective. Finally, if you want to have your trade-in devalued (in my case, a MB I bought as CPO from Raleigh Benz dealer), go there -- they are going to get at ... read more

KellyGrambau 

on DealerRater

11 years ago

We spoke with 3 different salesmen, two of which couldn’t tell us anything about the Z4 we were interested in, the other guy just dropped off the face of the earth. They couldn’t spell, poor communicators, rude - and one guy called my husband Chris when his name is Ben in an email. My list could go on and on. I would have zero confidence in dealing with these people and will tell everyone I know about my experience. Short of practically giving us a car, we will never give them a penny of our money. We are heading out of town... read more

Rapademic 

on DealerRater

12 years ago

Drove 55 miles (one way) with a scheduled appointment for recall work and the part was not there and had to be ordered. I need to make another 110 mile trip for recall work. I am not happy. The technician suggested rotating tires and a new cabin filter. The tires on the front and rear are different sizes so they do not get rotated. When the service assistant brought my car around to the waiting area I was appalled that the cover for the cabin filter was pinched between the hood and wiper blades. Obviously, the technician sla... read more

loveforcars 

on DealerRater

12 years ago

The sales manager, Dave, is excellent. However, some of their sales people are lazy and don't know anything about the car. Their financing staff would make you sign all the documents without really answering any questions.