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BMW
- Automotive
- Saint Louis, MO
About this business
Location details
3015 S Hanley Rd, Saint Louis, MO, 63143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the time I arrived the quality of service was impeccable. I only wished I had purchased my vehicle from here. Maybe, I would have received better performance with my car.
My key was not working on this 2015 528. I had to drop the car off and wait over an hour and the lady came out and handed me a key and said everything was taken care of. I went to use the key and it still did not work. I had to go find the service guy and he said there was corrosion and it was not under warranty. Had I not tried the key I would have driven home with my other key. He did not bother to come and even tell me I had to go find him. I will say the guys in the service were very friendly.
Business response:
We try very hard to meet our customer’s expectations and provide superior service to them. It is disappointing to us when we fail. However, I believe this review is misleading as not all relevant information was presented. The customer came in during the busiest part of the day without an appointment. The vehicle had never been here before and was purchased somewhere else. Nevertheless, we tried to handle his concerns. His wait and some of the inattention he experienced was due to the fact that my staff was busy with other c... read more
Deceptive pratice of sale followed they sell demo car new car and try to push old inventory without proper disclosure when they get caught will not even acknowledge and apologize and they say it does not matter
Business response:
We are sorry for this customer’s disappointment and have apologized for contributing to his misunderstanding regarding the status of the vehicle he purchased. However, we do not accept this characterization of the transaction as deceptive and without proper disclosure. This vehicle was never used as a company demonstrator. The vehicle was delivered to the customer with 15 miles on it, most of which came from the customer’s test drive. After the customer test drove the vehicle and expressed interest in buying it, we were orig... read more
I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minut... read more
Business response:
Autohaus is family-owned & has served the St. Louis community for 50 years. We have grown to be the largest BMW dealership in Missouri by providing exceptional services at competitive prices. Our reputation for excellence is extremely important to us, as evidenced by winning the DealerRater award for the highest customer satisfaction ratings for any Missouri BMW dealership for the last two years running. We strive to deliver the best customer service possible, but every now & then we make a mistake. When that happens, we adm... read more
I have purchased a few BMW's from Auto Haus. With that being said the sales staff was great and made buying the cars an easy enjoyable experience. My salesman Nick was very easy to work with and the Used Car Manager John was great. Unfortunately when I arrived home with my daughters car I noticed the tail light was loose. I made a call to Nick and he said bring it in whenyou pick yours up. When I arrived on Friday to drop off my daughters car and pick mine up, I let them know I would need a service car. This it where it all ... read more
Business response:
Blake, First, I would like to sincerely thank you for the multiple vehicle purchases and the kind words for our sales staff. Our sales team really appreciates the great feedback and it means a lot to us personally. All of us here at Autohaus strive to provide the best customer service to everyone. Our goal is to have each and every customer leave us with a smile and looking forward to doing business again in the future. With that said, unfortunately, at times we have a hiccup and do not meet a customer’s expectations. In you... read more
Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I was out of town. I never received a phone call to let me know the status of the car repairs and when I tried to contact service department I could never get through to anybody two days in a row and finally asked to be transferred to cashier to see if a bill was prepared for my car. This is how I found out that my car was finished and ready to be picked up. During the two times I ... read more
Business response:
Kevin, thank you for taking the time to let me know about your recent bad experience with my service department. First, I sincerely apologize for your experience. Your review was accurate & fair, & did bring some issues to my attention that needed further review. My team definitely did not deliver the service that we are known for & failed to meet the standards for customer satisfaction that we expect from them. I have reviewed where we went wrong & have implemented processes that should ensure that other customers will not ... read more
I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had bee... read more
Business response:
I apologize for the unsatisfactory service you received at your last service visit. As you wrote, it is not up to the Autohaus standard that our employees normally deliver to our customers. I thank you for bringing this matter to my attention. I will talk to Chris & the cashier & remind them that we are judged by EVERY customer interaction. The bar is high, but we must strive to deliver exceptional service 100% of the time. We will fail every now & then, but please know that customer satisfaction is our highest priority. Tha... read more
I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I was required to sign the checklist, stating the breaks needed immediate attention. When I ask why I was not told about this from the advisor Victor was quick to point out that I was lying about not being told, That it is standard procedure for the advisors to discuss all the information done and ask if the customer has questions. Not once, but three times he called me a liar. Th... read more
Business response:
This review misstates the facts concerning the Autohaus repair process & also misrepresents the conversations that Victor, the service manager, & Kevin Dwyer, the General Manager, had on separate occasions with this customer. When a customer brings a vehicle into Autohaus to be repaired, our technicians complete a complimentary vehicle inspection. The customer is NEVER charged for this service. The checklist gives the owner an overall view of the condition of many common items of their vehicle. We use “red, yellow, & green c... read more
I have a 2011 7 series BMW. On a sunny extended summer day last week my sunroof motor gear drive broken. Thinking it would take forever and cost a bundle, I was surprised Autohaus took my car in the same day. Plus it only cost me the deductible on my CPO vehicle. Thanks everyone at Autohaus Service Center. Special mention also to the mechanic who figured it out in less than 40 minutes.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,307 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.