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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Very difficult to work with, NO FOCUS on customer All pizazz and minimal substance. Long wait line, long holding time on calls, Long wait for loaner cars, and long wait for recall parts. When you do connect, the entire focus is on selling you additional services and parts. I love my car but hate interacting with their service department.
Business response:
Hi Kas, Thank you for taking the time toe tell us about your visit and call our attention to the lengthy wait time you had during your vehicle recall appointment. We sincerely apologize that your experience did not exceed expectations and we would love to speak with you directly in order to rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Shocking service I will not buy another BMW based on the poor service I received at Global. Several people had similar comments while we were waiting for service.
Business response:
Thank you for taking time out of your day to tell us about your experience. We sincerely apologize that the service you received did not exceed expectations and we would love to speak with you in order to rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Bmw global imports Atlanta It was Good but the only thing was that when i got my car back, it was missing a piece in the front bumper for the towing. I told the service advisor and he said it came in like that but i know he was wrong! Wouldn't expect it from here
Business response:
Hi Alonzo, We sincerely apologize that there was a part missing from your vehicle when you picked it up. We strive to return each of our guests? vehicles back to them in better condition than they were brought in and we apologize that was not the case with your visit. We would love to speak with you directly in order to rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
BMW530 It was necessary to take the car in for an air bag recall notification.
Business response:
Hi James, Thank you so much for the 5 Star review! We sincerely appreciate your feedback and we look forward to seeing you again soon! -Your Global Imports BMW team
pathetic business. Waste of time. Only care about money. the first time I went up there I had no makeup on just got off work and looked like crap. No one helped me. I went the next time trying to get help which they failed at doing, I dressed/looked the same. The next time I dressed as best as I could and pulled out my nicest clothes and my most expensive purse. Finally they were listening to me and trying to help me. It's disgusting at how big of a difference things were. They only care about your money. They've made me so ... read more
Business response:
Hi Georgia, Thank you for taking time out of your day to provide us with honest feedback on your experience with us. We sincerely apologize that the service you received did not exceed expectations both times you came in our store but we are so glad that our staff was able to reconcile this situation. We hope you have a wonderful day! -Your Global Imports BMW team
Service Repair I had to take my car back due to shaking during breaking when driving over 40 mph. Service rep says the services I received a couple of days prior did not have an impact on the problems I now experience.
Business response:
Hi Latrina, We sincerely appreciate you taking the time to review us and let us know about the new problems you are experiencing after your original visit. We would love to speak with you directly to learn more about your experience and how we can rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Needs improvement On my bill it stated I had a no charge car wash. The car was delivered with big dots of Georgia red clay all over it. I complained to the guy delivering it. Hbrought it back with the hood cleaned off but the rear was still covered in before mentioned red spots. Wouldn't have been that big of a deal had you just left that free wash off of the bill. Inspect BEFORE you deliver.
Business response:
Hi Buddy, We sincerely apologize that your vehicle was not cleaned to your satisfaction upon delivery. We strive to ensure each of our guests are completely satisfied with their experience and we apologize that was not the case with your visit. We would love to speak with you directly in order to rectify this situation. Please call our Service Director, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Not happy with treatment Just bought Bmw 550i in Janurary and two days ago in almost shut of in the middle of the street so my husband called our sales person Ray Lawson whom was so nice when selling the car was trying to put us off on someone else . This is the global BMW on interstate north Pkwy I took Had the car towed there because I was afraid it would turn off on the road, service people were not helpful , told me they didn't have in loaner cars and try enterprise down the street, finally after repeating my story for t... read more
Business response:
Hi Patricia, We sincerely apologize that the service you received did not exceed expectations and that we did not have loaner vehicles available for your service. We would love to speak with you directly in order to rectify this situation. Please call our Service Director, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Tech's WOW! My car stayed in the shop for eight days and still was not fixed the only thing that was good about my vist was the adviser......The second time the tech that was fixing my car got sick and i guess he was the only tech that could replace a light switch? The tech's are the main reason for this overall bad experience.
Business response:
Hi Derrick, Thank you for taking the time to review us and we apologize that your car was not fixed correctly after being with our Service Department for eight days. We would love to speak with you personally in order to rectify this situation. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.