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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Terrible experience! I'd like to begin by saying I believe BMW makes a quality product and I've owned 2 other BMW cars with very good experiences. But my experience with Global was a very poor one.....lack of attention, lack of communication, lack of interest in selling a vehicle or offering other options if the vehicle originally interested in is no longer available. I am in the market for a 3rd BMW and visited this dealership after seeing a vehicle I was interested in online. I reached out via email first and decided to vi... read more
Horrible Service! Horrible service department! No words to describe!!!
unbelievable I have never experienced a bad dealership till now. I was going to trade two vehicles in for one of there BMW's. They were offering nothing for my trade. Trade in my Maserati and get no value towards the trade.They expected me to overpay on there vehicle. They tried ripping me off. Very unprofessional dealership. They treat there customers poorly.
Professional Service VS Poor Customer Service I recently purchased a 1998 Z3 over the internet from a seller in Chicago, IL. I had the car shipped from Chicago to my home in Rome, GA. The next day (Thursday) I drove the car to the BMW dealership in Chattanooga to order a spare key since the car was delivered with only 1 key. I presented the Illinois title signed by the seller along with a bill of sale from the seller to me (buyer) also signed by the seller. The parts person said I needed a title in my name. I asked to see th... read more
Not sure about the "customer service"... I want to preface this review by first saying that in years gone by, I purchased several cars from Global, first with BMW's and later, Mini Coopers when they were located at the same site. I enjoyed the Mini experience and wish they had not relocated, and the BMW purchases go back to the days at the old, smaller location. Recently, however, Global is not the same. I scheduled an online appointment to test drive a car on 4/19 and arrived at the dealership a few minutes after my schedul... read more
Business response:
Thank you for taking the time to leave a review about our dealership. We are pleased to hear that you have had previous positive experiences with our dealership, but apologize that your last visit was not timely or effective. We would like to speak with you directly about this experience. Please contact our GM David Baker at 770-951-2697 or david.baker@atlantabmw.com at your convenience. Again, thank you for bringing this to our attention and we will speak with you soon.
Sold a new car that has broken down already Was sold a new car off the show room floor that has been in for repairs three times already with the same issue. The car misfires when accelerate and goes into limp mode. Car is less than 45 days old and been in the shop the last week and it will be another week before repairs are completed. Tell me how happy I am.
Horrible They told me they would give me keys(plural) after I buy the car and the detail is complete. Then they only gave me one key and tried to sell me another one for$320. And they will not work with me on the price. Felt slighted. Do not buy from them. Buying a BMW should end happy not slighted.
Dishonest Terrible service they will not give you honest and accurate information. It's been over a month and a half and we have not even received title paperwork to get our car tag. We have made inquires but no one knows anything or can send us to the proper person to talk to. Totally unprofessional!!!!!
Business response:
Dear Jazzyredn: Thank you for taking the time to leave a review of our dealership as we appreciate any and all customer feedback. We have forwarded your review to our management team and we were informed that our Finance manager has already reached out to you to help resolve your issue. Should you have any further questions in regards to your review, please call our dealership at 770-951-2697 and ask for Jean DuBois, our Sales Manger. Thank you for your time and we look forward to earning your business in the future.
Commendable service The customer service is commendable and shows how Global Imports values their customers. Brandon is an example of what good customer service truly means.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.