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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Worst service Worst service I have ever had at a dealership! 2016 428 has broken down twice before 7,000 Miles! Couldn't get global imports to return a call. Had to call another BMW dealer to get a tow truck!
Business response:
Hi Matt, Thank you so much for taking time out of your day to review us. We sincerely apologize for the lack of service you received when your vehicle broke down and we would love to have the opportunity to speak with you personally and rectify this situation. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
token poor service worst experience ever! stay away from the double-talking jason wyche. one would have thought that i was at the ford dealership. last time for me. there are other break my wallet dealerships out there.
Business response:
Hi Greg, We sincerely appreciate you taking time out of your day to review us and call our attention to the extremely poor customer service you received during your visit. We would love to have the opportunity to speak with you directly regarding your visit in order to rectify this situation. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Service Dept Review The wait was a bit long for an oil change and air filter change. I understand my appointment was scheduled for the week of the holiday but over 2 hours was excessive. Also the service manager I chose when setting my appointment wasn't at work so it took a while to get me reassigned to another manager. Everyone was friendly and accommodating to my son & I. The shuttle bus was very convenient.
Business response:
Thank you for the great review for your vehicle? servicing! We sincerely apologize for the long wait you experienced but we are so glad that you are happy with the overall service provided to you by our staff. We hope you have a wonderful day! -Your Global Imports BMW team
Good service write, poor processes and frustrating Service writer was good, but I waited an hour for my courtesy ride home. The part they showed as "available" in their system wasn't actually there so I have to make another trip to have it installed (after they had my car yesterday for 8 hours). I then waited an hour for my paperwork even though my car was ready. Incredibly frustrating experience no matter how hard the service write tried to make it work.
Business response:
Hi Rick, Thank you for calling our attention to the long wait time and the difficulty you had getting the part for your vehicle. We would love to speak with you personally in order to rectify this situation and bette4r our service for next time. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Never again.. The BMW X5 I currently own has a history of oil leaks - major work last year. I would go in every month to month and a half for a top off because I kept getting the low oil light. I kept mentioning it to staff ( on every occasion I got oil )and was continually told they are high performance vehicles and will "go through oil" more than other vehicles. On schedule I contacted my service advisor a few times with no response. Turns out he had left months ago and number wasn't turned off. During this period apparent... read more
Business response:
Hi Chris, We sincerely apologize for the difficulty you had getting in touch with us and that your concerns were not addressed thoroughly in regards to the oil leak. We would love to have the opportunity to speak with you directly in order to rectify this situation and ensure this type of problem does not happen again. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Service on my i135 I have always brought my car to be serviced at the Global Imports, I have always gotten a good experience but this time it was far from that. I don't blame it on the Global Imports but on the service rep who helped me. He was very friendly but he didn't know much about what he was doing. He couldn't explain me what was wrong with my car or what have been perform to my car during the service. He couldn't figure out the reason of the amount that was been charged to me for servicing my car. When I have to go ... read more
Business response:
Hi Marco, Thank you for calling our attention to the poor service you received from your Service Representative. We take the training of our employees very seriously and we genuinely appreciate you letting us know about this situation so that we can better improve our guest experience. We would love to speak with you directly to hear more about the problems you had during your service to ensure this type of situation does not happen again. Please call our Service Manager, Eldric Brown, at 770.951.2697 at your earliest conven... read more
Untrustworthy Untrustworthy... We settled on a price for a vehicle over the phone and said we would be at the dealership the next morning to purchase/pickup car but the sales manager turned around and sold the vehicle a few hours later to someone else. If they treat prospective buyers like this I can't imagine how they treat you once you've given them your money.
Business response:
Thank you for letting us know about your poor experience at Global Imports BMW. We sincerely care about our guests and strive to provide customer service that exceeds expectations. We are so sorry this was not apparent during your visit and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Chris Cull, at 770.951.2697 at your earliest convenience and we look forward to hearing from you. -Your Global Imports BMW team
Free Inspection at Global Imports Got a free inspection, 2009 328i. Inspection does not cover checking engine codes, $160 extra for that. Got an estimate for a belt and tensioner replacement, labor at $160/hr is the highest I've seen in Atlanta. Estimated 2 hours for a job that takes 45 minutes. I'm going to my independent shop, Global Imports is too expensive...
Business response:
Hi Camilo, We sincerely apologize for any miscommunication about our Free Inspection. We would love the opportunity to speak with you personally regarding your visit to Global Imports BMW. Please call our General Manager, Chris Cull, at 770.951.2697 and we will assist you. -Your Global Imports BMW team
Warranty or Not When you buy a maintenance plan the disclaimer say for example 50,000 miles or by November 1, 2017. None of the documents or small print says "provided wear is acceptable to the service department." When my service agreement is up weather the parts are worn or not I will be out of options and have to have any work done under the more expensive plans, period. This is exactly what BMW is doing with the maintenance plan I have. They refuse to replace pads even though their own data reflects the need to change th... read more
Business response:
Hello Greg, Thank you for taking the time to let us know about your experience with us. This is definitely not the exceptional service we are known for. We want to directly learn from this so it does not happen again. Please contact our Service Manager, Eldric Brown, at 770.261.6092 so we can better assist you. Sincerely, your Global Imports BMW team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.