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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
40K Service Called 1 week in advance and made service appt. for 12:30, was told Shuttle would take me back to my office. Received confirmation email 1 day before my appt. for 10:30 AM apt and it said I would be Waiting for my car. Did they not hear me? I called, lady said not to worry, they had me for 12:30 & shuttle. Got there at 12:30, Shuttle did not depart until 1:30. When shuttle driver came to pick me up at 5:30, they send a different guy and car, he did not call me as they said he would, so I sat in front of my office... read more
Business response:
Liz, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Global Imports BMW. We would like to talk to you directly regarding your experience with our dealership. Please contact, Chris Cull at 770-951-2697. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
Terrible at Customer Service I took my car in for repairs (for the last time). There was an error with paperwork that caused significant issues. My service advisor was very apologetic and tried to be helpful, which was appreciated because he was out of town. However, dealing with the other members of the service department was very disappointing. When I finally got my car back, all I got was a "sorry for the inconvenience" with a "sucks to be you" face. To add insult to injury, they essentially refused to do the oil change t... read more
Business response:
We are committed to providing our customer's with a seamless service experience and apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please reach out to our GM Chris Cull at 770-951-2697. Thank you.
Waste of time I think this is officially my last time at this dealership. I will drive hours away before coming back.
Business response:
Hi Kap. We would appreciate the chance to learn more about your recent experience in the hopes that we may further assist you. Please reach out to Chris Cull (GM) at 770-951-2697. Thank you.
Review Global Imports BMW I have taken my BMW X5 to this location twice for servicing. Both times, I had an appointment scheduled with notation that I did need a loaner for the day/time of service. Both times, obtaining the loaner was an inconvenient hassle. I waited for 1 hour the second time to only be informed that there was no loaner available. I do not understand servicing a luxury vehicle and not having loaners available for the customer at all times. I have never had this issue with the Acura that I own. Very disappoi... read more
Business response:
Hi there. We sincerely apologize for any inconvenience this shortage in loaner vehicles may have caused you, however we are pleased to hear that Kyle was able to make your experience more enjoyable. If we can be of any further assistance please do not hesitate to contact our General Manager Chris Cull at 770-951-2697.
Car serviced Had a great experience, had my car serviced all went well only grip I had was that I was told I would be given a phone call when my car would be ready, well no call was made so with that being said my car was brought in around 10:30 finished at 12:00 and finally felt the need to see if my car was ready it was 2:30, was not happy about waiting 2 hours
Need to be more tentative Service: A. Wrong information was provided regarding appointment process. B. Estimated completion time was way off C. Getting a loaner car was lengthy and made me like I don't deserve it. D. Greasy prints were left in the interior after the repair process. Suggestion: Service Advisors needs to be more tentative and focus. Sales: A. The first 2 times I visited and before purchase my car, sale staff were not tentative.
Business response:
Hi there. We are committed to providing our customer's with a seamless service experience and apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please reach out to Chris Cull (GM) at 770-951-2697. Thank you.
Great service Right from the start the service rep was very professional and welcoming . I was very pleased with the service that was provided.
Business response:
Hi Gary. We are so pleased to hear that you had a great experience at our dealership! Unfortunately the star review that you left us does not seem to match this experience. At your earliest convenience if you could update your review we would greatly appreciate it. Thank you and we look forward to assisting you again in the future!
Servive Review Timely service with clear communication as to what was being work on.
Neglectful Im a first time care buyer and thought i was walking into a great experience. I worked for a dealership before and was pretty familiar of the process. Although Roman was very nice and quick to find the car that i wanted and had all that i wanted the process was an actual nightmare. Both my husband and I work out of NY and live in GA. We thought it would be complicated but he said it could be done. It all just felt like since we were out of sight, we were out of mind. It took the bank a little over a month to accep... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.