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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
9:30 am-5:15 pm at Global I had my car service on Sat, Sept 17th. I noticed there was a skeleton staff of service advisors. My advisors was very friendly. I expected to spend at least 3 or 4 hours at the service center. Spending 7.5 hours was ridiculous. Global Imports better get it together and make customer service a #1 priority or I will find another location to service my car.
Business response:
Hello Kellie, We are so sorry for how long it took for your service to be finished and for our lack of more engaging customer service. This is not the kind of experience we strive for. We would love to connect with you so we can learn from these mistakes. Please send us a private message with your preferred contact method so we can reach out. Regards, - Your Global Imports BMW team
Global Import BMW Experience If I had been asked for this review a week ago, my comments would have been a little more forgiving. However, since buying my car, it's been like Global who? There was no follow up after my purchase (and still hasn't been) and scheduling a service appointment has been a joke. The one thing Global was good at was making sure they had my down payment. Also, I have received no less than six emails to complete various surveys. At this point, I am not inclined to recommend this dealership to anyone.
Business response:
Kendra, thank you for bringing this to our attention. This is not consistent with the prompt and adequate service we pride ourselves on at Global Imports BMW. Please contact General Manager, Chris Cull at 770-951-2697 so we may further assist you.
BMW X3 service I had a 0930 appoint to have oil changed and tires rotated. I was told over the phone when the appoint was made it would take 1.5 hours. When I arrived the service rep told me it would take 2 hours. The servicing took 5.5 hours. I did not leave until 2:30. All employees I spoke with were very nice and the rep I dealt with was helpful, however I do not think it is acceptable for a paying customer with an appoint to have to wait any longer than 2 hours for the services I received. I drove 2 hours to the dealersh... read more
Do not go to Global BMW Imports I booked an early appointment (7am) and did not leave until 12:30pm. The work was simple - check to see what service, if any, was needed, especially checking the tires, replace the floor mats and do an external detail (quoted at 90 minutes). I thought I would be out no later than 10am. I checked a few times and was told 11am and then before 12pm was told several times we are waiting on the paperwork. How's that possible when everything is computerized? When the car was returned after 12pm, I s... read more
Business response:
David, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Global Imports BMW. We would like to talk to you directly regarding your experience at our dealership. Please contact General Manager, Chris Cull at 770-951-2697. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
Head light Repair The wait time for one replacement head light bulb was too long.Initially, my service adviser told me that I had to wait eight hours to get my car back. I made a 9:00am appointment, but I got my car back in two hours still ridiculous. I'm in the process of looking for a new location that will service quickly when it comes to simple 30 minutes repairs .
Business response:
Makesha, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Global Imports BMW. We would like to talk to you directly regarding your experience at our dealership. Please contact General Manager, Chris Cull at 770-951-2697. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
BMW X-6 The service was good and prompt. The dealer provided a loaner car.
Car service/repair Rental (loaner) cars take a very long time. Sometimes, one has to wait 30 to 45 minutes before the car is ready.
Car serviced Wonderful customer service, fast service. I'll never go to another dealership.
Service I have an issue with the screen on my iDrive that I strongly believe should be replaced under warranty. Service Supervisor thought it was a reasonable request but service manager said no. Cannot believe that are not standing behind their products. I have had 7 BMWS in my life and if this situation is not resolved to my satisfaction, it will probably be my last.
Business response:
Hello Richard, we are sorry to read you are not pleased with the level of service you received. We would like to speak with you to get more detail and work with you on a resolution. Please contact, Chris Cull at 770-951-2697.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.