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BMW
- Automotive
- Bayside, NY
About this business
Location details
21427 Northern Blvd, Bayside, NY, 11361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Now that I have finally given back my BMW lease at BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situation but never the less something I had to get fix. To make a very long story short.....I bought a mirror from them but it needed to be painted. So I had to wait a couple of days for them to do that. After a few days I called in to see if it was ready. Tony the service manager picked up and told me it was ready....therefore I came by... read more
Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside’s very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out BS has become unbearable! Thank you BMW Bayside, for making my ... read more
The customer experience at BMW of Bayside continues to be very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my car has never been ready on time for pick-up and often has required follow-up appointments to address repairs. Despite dropping my car off at 7:30am, I often find myself in the waiting area until 7pm for service to be completed. Further, on several occasions the service staff had to be summoned to address unfinished or shod... read more
Took my X5 in to check a squeaking noise from back, diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I went to pick up the car, it wasn't even washed. "We dont' wash cars on Saturdays" "But the car was in for three weeks?!" And then we found a brand new scratch on bumper with white paint mark. Tony the Manager cleaned up the paint mark with some spray and when I asked him how he was going to fix the scratch, he said he'd check wit... read more
Man oh man I am sick of BMW of Bayside. I made an appointment three weeks ago for service so I could get a loaner. Even called yesterday to confirm that I would have a BMW loaner waiting. Got there this morning and, of course, no BMW loaners are available. To make matters worse, I had to wait 40 minutes for an Enterprise rental car to show up - a dirty Ford Taurus with less than an eighth of a tank of gas. Beklieve me, I did not pay $45k to drive a dirty Ford Taurus. This is the fifth time I've needed a loaner (WAY TOO many ... read more
when researching the 5 series i visited bmw bayside 4 times...out of those 4 times, 3 times i was COMPLETELY ignored by the sales staff. the one time dealing with dominick was VERY frustrating and i just had to walk out. after spending 15 minutes talking about the car he quoted my just 500 off MSRP, when i told him that if gave me 2000 off MSRP i would buy the car right then and there he just laughed and said "there is NO WAY i will be able to get that car at that price". well guess what, 3 other dealers that i visited all g... read more
Received letter from BMW of Bayside stating that I had been selected to participate in an event in which they were offering "exceptional deals" on the repurchase of certain pre-owned certified BMW vehicles. Their goal, which I understood, was to trade customers up from their old to new BMW vehicles. I did research on the book value of my BMW (approx $23K). When I visited, Arthur he told me he would give me $16K for my car. I was shocked and told him that this was completely below market. I even offered to look up with him an... read more
I was looking for a 3 series and was being dealt with by this middle aged lady with brown hair. We were discussing pre-owned and new coupes. She claims she has found me this great deal on a "new" 325ci with all the options I want. As I am discussing the downpayment I re-read the statement she has given me. Turns out it was a pre-owned car. All I got as a response was "oh...oops".
Visited the dealship to purchase X5, dealt with Mich Klein. I ordered the car and came back to meet him several times, he was always late , several times i had to wait while he tried to sale some new customer. He was not professional, and i eventually canceled the purchase and bought my X5 from another dealer. Would not recommend this dearlship to any one!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,218 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.