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BMW
- Automotive
- Bayside, NY
About this business
Location details
21427 Northern Blvd, Bayside, NY, 11361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Went in for an oil change at 1pm and got out at 4pm. Three hours is to be expected in any service center so that wasn't an issue with me. They notified me of a recall and got that taken care of for me. They had drinks and food for the customers which is always a nice gesture especially when there are people waiting 3 plus hours. I feel the service center is better with customer service than the car sales team of the dealer.
I had to change my appt. for my 4500 mile check up. Not only was the receptionist rude, but Kaitlyn in service was cold, arrogant, talking over me, the customer and callous. This is BMW customer service???? You've got to be kidding!! On top of that, I was denied a loaner car which I have ALWAYS received in the past. Needless to say, I canceled my appt and made my service appt with. BMW in Old Westbury...a superb experience! I was treated with the highest respect, was immediately given a loaner car and the rep on the phone wa... read more
This is by far the worst service experience I have ever experienced. I had a 10:30am appointment to have my car inspected. I did not leave the service station until 1:30. I do no understand how it can take three hours to do a simple inspection. Not once did anyone come out and let me know how much longer it would be. After I received my car and arrived home I noticed a big dent on the rear bumper. I called the service center and they told me bring it back in right away. Once I arrived they immediately stated it was not there... read more
Let me start my experience with this bmw dealer. I will try to make everything as short as possible. I purchased a certified preowned 2011 328i from this dealer last year the buying experience was ok and the process was quick. A year after my rear view mirror came off and I went to Rallye BMW cause there are no appointments available in bayside. The service advisor in Rallye looked at the rear view mirror and said that they will not attach my rear view mirror cause the windshield on the car is not the original bmw windshield... read more
What else can I say I think this is a middle of the pack dealer and is rated pretty accurately on this site. I did leave wanting just a little better service but it wasn't terrible either. Mediocre all around, may have to shop the other dealers next time around.
This is my third visit at this service location, first one was not bad, i guest is because I just went to get a oil change I waite one hours, the second time I waited 2 weeks and 3 days just because I wanted a (loaner car) ok understand but when driving different BMW for over 9 years then the dealer then take u to enterprise to rent a Chevy cruze that a xxxx up dealer.. Yea it happen to me.. Ok I let them slide it that one again now it been 2 month and my car need some major work over 8,000 of work I maid a appointment Waite... read more
Came in to buy a new BMW. Salesman said he would work on my trade and get back to me, but never did. Instead I got a form email from the dealer without the information he was getting for me. Two days later I sent an email to the salesman and told him to never get in touch with me again because I don't want to work with someone that doesn't follow up when he says he will. I would still like to purchase a car from this dealer but only with another salesman who is willing to make a deal happen.
I went there considering trading a Murano in for a 328i coupe. I went on a test drive, the car drove great. After being used to driving an SUV, I didn't like the feeling sitting low to the ground.
I regret not to have any salespeople name that were outside smoking and completely ignored us when we walked in. The only friendly person was a the desk who asked 3 different salespersons to help us and said were busy but were not. Spent 5 minutes looking around waiting for someone to approach us. This never happened. We went Wed July 24th around 7:30pm. Needless to say we walked out and went to Lexus of Manhattan now we own a 2014 Lexus IS250. It is the worst experience ever. 2013 and still people judging for how people loo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,218 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.