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BMW
- Automotive
- Fairfax, VA
About this business
Location details
8427 Lee Hwy, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Review My service rep was Suhaylah Abebo, her customer service skills and attitude I'd rate as 0 out of 10, I called to inquire about the price of an oil change and was told by the person answering the phone that it was $59.99, so I passed two closer BMW dealers to get the best deal and I've had work done previously and the rep was great, but when I arrived I asked Suhayla the person that approached me when I drove the car in what was the price, she quoted $99.00, I stated what I was told on the phone it was$59.00, she proce... read more
Business response:
Yvette, thank you for leaving us feedback. We are disappointed to hear that your service experience was not a positive one, but are glad you brought this to our attention. If you are willing to give us another chance, please contact us at (855) 815-5969 so we can understand your situation better in order to try and turn your experience around. Thank you, Mike Walker, General Manager BMW of Fairfax
BMW of Fairfax I unfortunately did not have a good experience. I went in for maintenance because it said there was a cruise control malfunction and the sensor was going off. I waited 2 weeks for an appointment because I was told that was the first availability for a loaner car. I arrived and there was no loaner car, I missed all my appointments for the day, had to wait 45 minutes for the shuttle to arrive and was late to work. Then when I picked up my car- not 20 minutes later did the sensor go off AGAIN. Not only was my ent... read more
Business response:
Amanda, I apologize for the less than satisfactory visit but understand that we have scheduled you back in and I am confident the remaining issue will be taken care of! Thank you and we look forward to restoring your faith with us! -Your BMW of Fairfax Team
??????????? BMW LOGO on the trunk of my 2007 BMW 328i is a piece of plastic glued to a metal disk. Plastic logo began to flake off. Went to dealership, referred to the parts department by a service manager who said the parts dept. would give me a new logo, which he would affix for me. Parts person said a plastic logo would cost me $36.00. I laughed and drove out. My current logo reads, B M. Perfect!
Business response:
RS, Not sure why BMW?s logo price would cause a 1 star rating of our individual store? Anyway, please swing back by at your earliest convenience and pick up your logo, my treat. No cost at all to you. I apologize for any inconvenience. -Edward Freehart, General Manager 703.245.3922
Not good service manager Took my car to a recall / service. What I didn't like was lack of communication by my assigned service manager. Also the service manager did not know much about the functions of my vehicle and replied to me wrong answers. One of the issues made me drive back to the service department after less than a mile away. Next day I called for another issue between they unnecessaryly changed settings. The service manager again replied to me that that was a malfunctioning and bring back. Later my husband fixed ... read more
Repairs to 2015 X5 Had a list of 4 key repairs that needed to be done. We have three BMW's, the one subject to the last visit is a 2015 X5, was purchased at BMW of Fairfax.. The other two (2011 535iX and a 2005 X5) were purchased elsewhere.
Business response:
Sir, Thank you for taking the time to provide your feedback. It appears we scored a ZERO on buying process. I would like to learn more about that if you would be kind enough to reach out to me at 703.245.3922 at your earliest convenience. -Mike Walker, General Manager
BMW Service Started out fine, speaker issue and an oil change. Valet to and from my house. Valet home was a very nice gentleman. Valet back to dealership was grumpy. The problem with my speaker was NOT FIXED. So now, I have to do the whole thing over again. #groundhogday.
Business response:
Ellen, I understand that we have discussed the situation with your speakers and we will have the car back in here on Monday. I will be sure to get involved once it is here. -Mike Walker, General Manager
I8 Repair Customer service was terrible. Took 10 days for a simple repair.
Business response:
I apologize for such a delay. I understand that schedule and weather played a part in this but needless to say, we fell well short of expectations and I hope I can be of service in the future and have a chance to get back in your good graces. -Mike Walker, General Manager
Great experience at BMW of Fairfax service Al, my service advisor worked with me to get my left front tire replaced. Initially, the records showed that it was not under warranty which would have meant over $300 out of pocket. I couldn't find any tire warranty paperwork and Al went back and found that I had a warranty with another service and got me out of there with zero out of pocket.
Business response:
Thank you so much for the great review! We sincerely appreciate your? feedback and we look forward to doing business with you again soon! -Your BMW of Fairfax team
Car service New fuel pump installed because of recall. Car has unbearable gasoline smell inside, even after keeping all windows open for 24 hrs outside. Must return vehicle to shop.
Business response:
Hi Gregory, We sincerely appreciate you taking time out of your day to tell us about the experience you had with our Service Department. We apologize that your vehicle smells like gasoline and we will be more than happy to fix the problem correctly when you bring the vehicle back to our shop. We look forward to seeing you. -Your BMW of Fairfax team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,544 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.