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BMW
- Automotive
- Fairfax, VA
About this business
Location details
8427 Lee Hwy, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Recall repair - what repair? I took my car in based on a recall notice, for replacement of a defective EGR. Car drop off in the morning was great. Loaner was ready in pretty short order. The loaner was a very nice sedan. I was notified that my car was ready for pick up at the end of the day. But, when I picked the car up, i noticed that the part was not replace. It was merely inspected. It takes me over an hour to drive to the dealership. It is a 2 1/2 hour round trip. I did that twice in two days, and no repairs were made. ... read more
Business response:
Hi Miriam, Thank you for taking the time to let us know that your vehicle repair was not exceptional, but we appreciate you taking the time to write us a positive review. We hope you have a wonderful day.
Terrible Experience I would like to start this review by saying that I have been coming to BMW of Fairfax for about 18 years. I have dealt with various service advisors, parts advisors, and sales consultants. Every experience has been positive and wonderful. These are wonderful hard working individuals who really do their best to make you feel appreciated. This review is related to an experience I had on the morning of September 26, 2019. I found a used 2010 Honda Pilot EX-L listed for sale in the morning around 7.00AM. As t... read more
Business response:
Mr Singh, I apologize for the poor experience. Furthermore, you left me a voicemail that I failed to return. I should?ve reached out to you immediately and explained the situation. My valued associate had inquired about that vehicle the night before and I asked my used car team to please put it on hold. That should?ve been communicated to you immediately but Mr. Khani was unaware. Our business is extremely fluid as you can imagine and it is truly impossible to know everything about every vehicle and every transaction. Your r... read more
A blip or down hill? The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend
Business response:
A Worried Customer, we really appreciate your feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great Customer Associate! Time spent sucked!! The service associate was great! Recommended a nail salon and offered to have the shuttle take me over. However, the time it took to have 2 rear tires changed just sucked. 15-20 minutes just to check in. Then even though I had a 10:00 appointment, it still took 3 hours to install 2 rear tires. No alignment. Just taking off the old ones and putting new ones on. Why have an appointment if you are still waiting that long!?
Business response:
Hi Pat Junvisetsak, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Shame on me! Shame on me! I bought a 2016 X3, "Certified Pre-Owned", with 24,500 miles and a totally clean CarFax, from this dealership. However, I failed to insist on having the car throughly checked by another top tier dealer/garage/body shop. Mistakenly believed I could trust a BMW dealer. Turns out, this car appears to have been involved in a major accident - seems driver door has been replaced, driver side rear wheel is bent and there are rattles in both doors on the drivers side. Only rational explanation that I can im... read more
Business response:
Hi Bob, thank you for taking the time to work with us in resolving this issue. Please let us know if there is anything further we can do.
ZERO Stars and less if i could ZERO stars ......if i could give them even less and take away stars from other reviews i would. They say one thing and do another. They put me in the hole for my old lease and gave me a new one. Their so called "client advisor", another word for CON ARTIST!, promised me he would take away my remaining payment on my old lease and the disposition fee and make the world a better place and end world hunger (the usual shtick) and then did a bait and switch on me and took it back in the contract he l... read more
Horrible experience with sleazy sales rep This review is for the sales team. Horrible customer service. Worse experience I have ever had at a dealership. They were rude, condescending, refused to negotiate anything, pushy, seemed to be in a frenzied hurry the entire time, and then tried to sell us on extras you would never need just to bump up the price even more. We liked the car we looked at but the experience was so bad we decided to leave and go elsewhere to buy one because of how rude and unprofessional the sales repres... read more
Business response:
If I were to go through hundreds and hundreds of reviews of my sales team I don?t know that I would find one quite like this. I find it disturbing to be candid. I?ll go out on a limb and assume it is legitimate. I apologize for such an experience that would cause you to write this. If you would like to call me and share more I would love to hear about it. Mike Walker - General Manager (703) 928-4736
Visit to BMW of Fairfax Service last week All done right and on time. Credit much of this to Allen Capaldi my service representative!! Thank you again Allen!!!!!
Business response:
Hi Thomas Minton, thank you for taking the time to leave a review for us at BMW of Fairfax. We're happy we could meet your expectations!
Recent experience at BMW of Fairfax Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.
Business response:
Hi Richard Best! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,544 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.