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BMW
- Automotive
- Fairfax, VA
About this business
Location details
8427 Lee Hwy, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
BMW of Fairfax Virginia Used BMW of Fairfax for 4 years. They are pricey like all BMW shops but you get what you pay for. Can always get car in quick and service done timely.
Business response:
John, thank you very much for your business. I?m happy to discuss pricing if you have a particular visit that concerns you. It seems like you?re very happy overall and I wonder if you meant to write us only one star? Mike Walker
Tricky fix My car was hit in a parking lot, and the damage was at the front/top of the hood and grill. the impact pushed down a headlight causing additional damage below the impact area. You go to a dealership for a One and done experience on something like this, but it's sometimes hard to catch these things. They did okay.
Business response:
Jim P, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fairfax! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overpriced and failed to fix repair Like many high-volume BMW dealers, they take for granted their clients. I have brought my car in for the same repair at least three times. They have build a fix each time. Very frustrating experience. I plan to find a non-dealer garage that specializes in BMWs in the future. Suggested your avoid this dealership; also extremely overpriced.
Business response:
Kevin, would you be kind enough to reach out to me and give me a few more details? Mike Walker, GM
Becareful about GAP Insurance Very recently I purchased an used vehicle from BMW of Fairfax dealership. Initially my impression about their customer service was good. during financing the finance office force me to but the GAP Insurance. He mentioned that it is mandatory. Blindly I trust his word and bought it even though I had my full coverage from my insurance. After I came home I looked through the paperwork and found that GAP is an optional coverage. Now I have been trying to contact them but they are unresponsive, not a... read more
Business response:
Mohammad, By no means are you required to purchase GAP to protect your loan, nor is that EVER told to a client. I apologize for any confusion whatsoever. Please call me directly so that I can better understand the details and process a refund if you see no value in this product based on your particular situation. Mike Walker General Manager-BMW of Fairfax Office: 703.245.3922
BMW Recalls - 3 major safety recalls I took my car in last summer because the airbag light came on after my husband sat in the passenger seat. BMW of Fairfax charged me $171.39 diagnostic fee. They said the problem was a L/F air bag sensor and harness in the drivers door and wanted to charge me over $1000.00 for the repair. I thought it odd as I believe it is a safety issue. Then, in November, I received a recall notice from BMW of North America for the front passenger seat occupant detection mat. In December I went to BMW o... read more
Business response:
Nancy, I?m not quite following how a factory recall that comes out months after your visit to the dealership warrants a two star review. I must be missing something here. Please reach out to me personally because I know there must be more to the story. I can certainly understand how you feel but not quite sure where my team went wrong with the situation considering it is out of our control. Mike Walker, General Manager BMW of Fairfax
Fairfax BMW Service Took car in to repair intermittent brake light and turn signal malfunction. Dealer replaced only bulbs and intermittent failure continued. Returned to dealer and had entire light assembly replaced. Dealer initially declined to credit original unsuccessful repair. After several discussions, priced reduced. That should have been deleted from initial bill. Not a satisfactory experience.
Business response:
John, I appreciate your business and apologize for what appears to be a very poor ending to your visit. I hope to have the opportunity to turn this around and prove that your recent experience is far from typical at BMW of Fairfax. Mike Walker General Manager-BMW of Fairfax Office: 703.245.3922
BMW Fairfax- Repai Experience All 1 star excepet the building...it was clean and nice. Customer service was not the best. Service advisor was rude and seemed annoyed because I was asking too questions about my repair job. I would not recommend BMW Fairfax to anyone.
Business response:
Donzell, I am under the impression that this issue has been addressed. I apologize and please reach out to me directly if you still are in need of assistance. Mike Walker General Manager-BMW of Fairfax Office: 703.245.3922 Cell: 703.928.4736
BMW Body Shop Review I was really pump dropping my car for a bumper repair plus installing the front splinter. But the other lead tech seems to want to glue the splinter and wasnt sure of their work and I said forget it. I asked about their paint matching experience, they seem to be unsure and gave me alot of excuse of its not guaranteed. So, with no experience with them before and their projection of no confidence, I took my car to Quality Auto, which is a better shop. I have no confidence with these guys, so I cant really ... read more
Business response:
Al Santos, thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. Please reach out to us at (855) 815-5969 so we may assist you in moving forward towards a resolution. Mike Walker, General Manager
Absolutely the worst customer service I ever expe Buyer beware!!! This was the worst customer service I have ever received. The salesman Yusuf was totally disrespectful and unprofessional and all he had to do was be a little more pursuavie and he would’ve had the sale. Unfortunately he took another route and lost his cool and disrespected me. He even threaten to not return my deposit right before he hung up the phone on me. This not only changed my mind about purchasing from this dealership it totally changed my mind about p... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,544 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.