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BMW
- Automotive
- Tucson, AZ
About this business
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The service was great and very professional staff, no issues at all with my car after service.
Business response:
Hi Corey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
The team at BMW Tucson are courteous and knowledgeable. They don’t push you or try to force a sale, just give you the information you ask for.
Business response:
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Ease of scheduling maintenance visit for my BMW X1-- Excellent Text message with video link of technician showing undercarriage of vehicle with explanation of items checked and condition -- Absolutely Superb Customer Service - Representative dropped my wife and I off at nearby shopping mall while we awaited maintenance to be completed and picked us up and dropped back at dealer to return our vehicle -- GREAT!! Explanation of maintenance completed and bill closure - Excellent Dealership - Very clean with Starbucks coffee mach... read more
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
On my first visit to the dealership I was introduced to Barbara Marin (Service Manager) who was extremely helpful. She answered all questions about my vehicle, and gave a tutorial on many of the features. On the next visit, Barbara introduced me to my new service representative Jayme. She was also very helpful. All service was completed in a timely manner. My first impression of the dealership was definitely Excellent.
Business response:
Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Jayme my new service rep. was very helpful and responsive to my requests. The wait time of 3 hours is excessive.
When I first took delivery of my leased 330i, I complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screeching sound when backing up. I was told "to let it wear in". Now after only 18,000 miles I am being told I need a brake job for $2,300. The back brakes are at 4 mm and the front brakes are 9 mm which is the reverse of what it should be. This is unacceptable and I am very unhappy about this. Brakes on this model should last 30,000 to 5... read more
My car was in the service center for almost a week but I was fine with that as I didn’t really need it. I needed a brake job but also to have a few other things checked out. The initial communication after dropping it off was slow due to an unforeseen absence by my service guy Umberto. All in all the service was fine. Nothing spectacular, nothing bad
Great quality service with a family friendly attitude. I always feel confident that my car will be well taken care of at BMW of Tucson.
They have a process that works for me. I feel heard and feel they care about my car.
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. If you're ever in need of more help, please let us know!Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.