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BMW
- Automotive
- Annapolis, MD
About this business
Location details
31 Old Mill Bottom Rd N, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great professional service 👏 Great service, super attentive staff
Business response:
Thank you, Carol! We look forward to your business with us again!
Exceeded my expectations When I arrived at the dealership I went to the service department and the one service advisor was tied up with work. Another nearby advisor ,Nick Tomasko saw me and said " I'll be glad to help you over here". he had an excellent attitude as he could've easily ignored me. Nick was very prompt and helpful and getting me checked in for my service. Later he called me with the results of my diagnostic test and it turned out the repair was going to be quite expensive. I asked him if he could speak to the s... read more
Business response:
Thank you, Rick for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great service except for… They charge $179 to diagnose a problem which in my case was reading the fault code. Seems a bit high
Business response:
Thank you for bringing this to my attention. I apologize for the service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 443-603-0520. I look forward to speaking with you. Eric Fischer Service Manager
Awesome Service BMW service department is always friendly, helpful and pleasant. Thank you for years of great service.
Business response:
Thank you for the review! We thank you for your business and look forward to your next visit!
Proficient and friendly! Took care of what was needed in a reasonable amount of time. No miss, no fuss. Very pleased.
Business response:
Thank you Daniel for your kind words! We thank you for your business and look forward to your next visit!
Outstanding service! I have purchased many cars over my lifetime; however, this was the best experience with a dealership ever. It started with receiving excellent service from the salesperson - Roberto Brown Jr. He was extremely knowledgeable about the inventory and features of the cars. I was able to take my time test driving multiple vehicles to decide which one would best suite my needs. His attention to detail was phenomenal. He made sure that I felt like I was the most important customer he ever had. At a time when oth... read more
Business response:
Thank you Vanessa for your kind words for Roberto! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!
10,000 mile service Great team at BMW of Annapolis, service was completed less than 90 minutes and the waiting area business center allowed me to run my morning call in a professional atmosphere.
First Time Service I came for a first time service of my X1 of which I purchase last year. The service advisor was polite and nice when I came and check in. He explained what job needs to be done in my car aside from the regular oil change and the recall of the software. What I was not happy about it is that when they gave my car back to me. The interior of the car is not even clean at all. The guy sent it back but after a few minutes of waiting the car interior was still dirty and I had to call the attention again of the se... read more
Business response:
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 443-603-0520. I look forward to speaking with you. Eric Fischer Service Manager
Very Satisfied Easy to work with. Pleasant experience. Have used this service department for six years. Consistently good service.
Business response:
Thank you for your continued business. We're glad that you had an excellent experience with your recent service visit.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 5,035 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 7:30 a.m.